Without the support of AlfaPeople, it would have been difficult to bundle our complex sales structures and processes into a new system. Our international scope and the variety of our business areas were some of the major challenges we faced. AlfaPeople competency ensured we could overcome all hurdles. Today, our Dynamics 365 Sales is indispensable and has brought a significant improvement not only to sales but also to our existing interfaces.
The complexity of our IT has risen over the years. In our daily operations, this resulted in different work processes functioning across departments. At the same time, employees had to switch between different systems in order to handle cases. Following the implementation of Microsoft Dynamics 365 CRM and MyCare, and our collaboration with AlfaPeople, we are now fully focused on the alignment of work processes and economies of scale. In these areas, we have seen some of the greatest gains. It has meant we can continue to deliver good and increasingly improved services to our clients.
The benefits of using Microsoft Dynamics 365 are countless, but we can simplify them down to one word: control. Today we have greater control of the stage the leads are at, based on their status; on pre-sales status, improving how much time is spent on each opportunity.