Dynamics 365 Customer Service

Building a Support Strategy for Microsoft Dynamics 365: Goals and Best Practices

Implementing Microsoft Dynamics 365 is an important milestone. But building a long-term support strategy is what […]

Read More
Building a Support Strategy for Microsoft Dynamics 365: Goals and Best Practices

Dynamics 365 Customer Service

Successful customer service requires a meticulous customer experience model
AlfaPeople Global
Feb 19, 2019

Successful customer service requires a meticulous customer experience model

Customer experience has never been so complex. And it’s not you who leverages control over this […]

Read More
Received a Negative Comment? Use it for Your Customer Service Strategy
AlfaPeople
Nov 02, 2018

Received a Negative Comment? Use it for Your Customer Service Strategy

A couple of days ago, we held a webinar on Microsoft Dynamics 365 Customer Service. It […]

Read More
Customer Service When Everyone is Mobile And Everyone is Social
AlfaPeople Global
Oct 05, 2018

Customer Service When Everyone is Mobile And Everyone is Social

Customer relations are constantly evolving: everyone is mobile, everyone is social and people believe in the […]

Read More
Multi-Channel Complaints = Omni-Channel Customer Service
AlfaPeople Global
Aug 09, 2018

Multi-Channel Complaints = Omni-Channel Customer Service

In today’s highly competitive market, companies need to look for a differentiating factor based on the […]

Read More
Create world-class digital customer experiences
AlfaPeople Global
Feb 19, 2018

Create world-class digital customer experiences

Digital Customer Experiences – A customer service is doing so much more than just handling tickets, […]

Read More
Contact Us