Modern Service Management: Do You Have a Policy of Registering Cases?

June 28th, 2018|

The many cases that are created in a Modern Service Management solution can contain valuable business insights. The cases may, for example, reveal information holes on a website or lack of training of service agents. [...]

AlfaPeople: A Company to Grow

June 25th, 2018|

My name is Carlos Mauricio Berrío Méndez. I am 27 years old and I am an engineer in Telematics, a specialist in Software Engineering. I have about 9 years of experience as a programmer, and [...]

Recipe: How to Spend the Least Money on Consultants in a Modern Service Management Project

June 22nd, 2018|

Time is, as you know, money. If there is anything that can take time and cost money in implementing a Modern Service Management solution, it's a combination of bad decisions, inefficient processes, and malpractice. Here Allan Pihl from AlfaPeople is listing eight central topics, that companies should consider in the implementation process to save thousands on consultants. When a company is collaborating with a supplier [...]

My Professional Development Together with AlfaPeople

June 20th, 2018|

Day by day at AlfaPeople By Rafael Lopes Human resources manager My name is Rafael Lopes, I started my time at AlfaPeople in September 2005 and I can say that my story at AlfaPeople is [...]

Artificial Intelligence – 4 Ways to Implement it in Different Markets

June 19th, 2018|

The advent of technology has made it more and more present in people's daily lives. At the corporate level, this could not be different. It’s precisely in this context that artificial intelligence in companies has [...]

AlfaHacks: Leon Explains How to Link Microsoft Dynamics 365 to your Outlook App!

June 13th, 2018|

Did you know? It’s easier than you think, to track emails from your phone into D365. I’ve been working Microsoft Dynamics CRM (or Microsoft Dynamics 365) for 10 years and had never found an elegant [...]