How to Deliver the Ultimate Retail Customer Experience (Every Time)
Guaranteeing a fully integrated retail customer experience — every time — is not easy. However, with a focused team effort and powerful retail system solution, you can delight your customers and turn them into word-of-mouth [...]
Modern Service Management: The Value of a Baseline
Companies without an established baseline for the delivery of their services really feel blind when investing in a new platform. Without a comparison basis, they cannot quantify the project's target or follow up effectively with [...]
How Can CAC and LTV Optimize Your Marketing Investments?
There are several metrics that indicate whether the company's campaigns are efficient, that is, whether they bring a return to the business. Among them, CAC and LTV stand out as excellent performance indicators for the [...]
Modern Service Management Concept Clarification
Service Requests versus Change Requests and Incidents versus Problems Businesses define and apply concepts differently in their Modern Service Management solution. They mix, for example, the use of Service Requests, Change Requests, Incidents, and Problems. [...]
When Imports Turn into Headaches
Clients often have to face complex issues in order to control the importation of their raw materials or products, because they have to analyze the products that have to be purchased in another country in [...]
How to Calculate ROI and Predict Your Company Results
Find out if the money applied in your business effectively gives you a return, knowing exactly where you should invest more to increase profits. These are some of the advantages of the professional who knows [...]