Real Estate

With the vast number of exciting and inspirational residential and commercial projects under construction, behind the steel, bricks and mortar and energy-efficient fixtures, people will be the key to their success or failure.  A dynamic eco-system of architects, engineers, builders, developers, land-owners and contractors requires active relationship management, something which AlfaPeople can provide and support real estate clients with.

Creating a history of the relationship from the first contact through to today is the starting place, including customer communications, the business processes involved in the relationship, after-sales care and new business opportunities.  The following components all form part of the ongoing big picture for each client:

  • Customer management potential: Utilising a choice of interaction channels including email, website, chat, and telephone, allows lead to be qualified and the distribution of potential customers to be mapped out;
  • Land Registry (Land Bank): Information about physical land Information, historical purchase and association negotiations are all recorded;
  • Enterprise registration: Allows management by towers, units and status of the project work;
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  • Creates models of real estate contracts dynamically and according to their standards;
  • Record the full history of purchases and the status of licences;
  • Call centre: Appropriate treatment of ‘multi-SLA’, involving resolving areas and satisfaction surveys; and
  • Central inspection and technical assistance: Control specific processes involved with inspections together with any technical assistance related to the property.

Dynamics CRM benefits

  • Create and define customer segments that will be used to better target new and existing customers
  • Define one generic sales and marketing process, with common customer roles and structure
  • Review the Housing Business process Model, form common key process roles, staff functions and the organisation structure and define performance factors
  • Outline the optimum ways to produce housing products, in close cooperation between Housing and Construction functions
  • Create a model for how to continuously track what is good to invest in and what to divest

AMF benefits

  • Benefit from a high level of responsiveness to ensure continuous, full-service attention
  • Rely on a dedicated team and not an individual
  • Let us handle operations, freeing your internal resources to develop your business
  • Technical Ownership ensures your solution is always stable and up-to-date
  • Full flexibility within your commitment ensures you are always in budget

Customer Success Stories

Air Partner
AMF
Professional Services

JHSF
Dynamics CRM
Real Estate

Findeter
Dynamics AX
Financial Services

Kirin
Dynamics CRM
Manufacturing

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