Microsoft Dynamics 365
Customer Service

Unrivalled digital engagement tools to revolutionise your customer service

Microsoft Dynamics 365 Customer Service Overview

Enjoy crystal-clear insights into how customers or service recipients engage with your organisation. Tailor your products or services around their needs and behaviours. Focus your resources on high-value interactions – and deploy process automation and self-service tools for the rest. Unleash the full force of Microsoft Dynamics 365 Customer Service with global Microsoft partner AlfaPeople!

Secure a future for your products and services

Microsoft Dynamics 365 Customer Service is a CRM (Customer Relationship Management) platform for organisations seeking to foster immediate satisfaction and deep-rooted loyalty among customers, clients, employees and partners. With state-of-the-art tools to help your organisation evolve with the major changes in technology, Microsoft Dynamics 365 Customer Service’s tools pool your customer or client data and optimise your daily activities into one intelligent, secure and integrated interface. Watch this short video to understand how Microsoft Dynamics 365 Customer Service can work for you!

Video Dynamics 365 Customer Service Empowers Agents

Driving technology innovation in Customer Service

As Microsoft Gold Certified partner, AlfaPeople offers organisations of all shapes and sizes a range of implementation mechanisms and customisations to ensure Microsoft Dynamics 365 Customer Service works to meet your ambitious organisational goals. Our experts across 14 countries see the big, global picture around digital transformation – and we’re here to put that insight and experience to work on your pathway to digital transformation.

Frontline healthcare workers are often weighed down by significant time and resource pressures. That’s where technology can help – automating administrative tasks and allowing healthcare staff to focus their attention on crucial areas of their work, especially patient wellbeing. AlfaPeople UK has worked on several projects in the healthcare sector, including the Virtual Fracture Clinic and most recently EVA Applications. With growing patient numbers and budget cuts, the healthcare industry, and in particular the NHS, face growing challenges to keep up with the needs of the population. AlfaPeople is already making use of Artificial Intelligence and machine technology to future-proof healthcare services and ensure patients are receiving the very best care and treatment on the market.

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Traditionally, events and media businesses in the UK have grown through acquisition, meaning they often find themselves operating on several systems and databases across multiple departments. This leads to data silos and poor managerial visibility over sales pipelines and general business efficiency. AlfaPeople UK worked with one of the world’s biggest and most successful exhibition companies, ITE Group, to address these exact problems. We implemented Dynamics 365 Customer Service to relieve the company of its ageing technology and inefficient systems, in offices across the world. In a market constantly looking for audience expansion and growth, the events and media sector needs integrated technologies across marketing, sales and operations. AlfaPeople is on hand to ensure this transformation runs as smoothly as possible.

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Did you know?

* Gartner, ‘Predicts 2019: CRM Customer Service and Support’, 13 December 2019.

Unleash the benefits of Dynamics 365 Customer Service

With Microsoft Dynamics 365 Customer Service, you can centralise your data and optimise your daily activities. Best of all, it’s fully integrable with Microsoft’s market-leading business technologies like Outlook 365 and Microsoft’s Cloud, which is monitored and optimised around the clock.

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Proactive and predictive, Microsoft Dynamics 365 Customer Service is comprised of a set of state-of-the-art tools and functions that allow your organisation to inform its strategies, policies and processes with an integral understanding of interactions. Set smarter KPIs and report to a standard that only a 360-degree view of a customer or client can offer.
Data silos that build up behind cumbersome, outdated technology can not only leave your staff feeling frustrated and uninspired, they also undermine the hard work and commitment put into case resolution, causing task repetition and confusion, to name only a few problems. Microsoft Dynamics 365 Customer Service provides your organisation with modern automation and self-service tools so your staff, collaborating across departments, can focus on high-value interactions while delegating the rest to the technology. That means fewer escalations as well as faster, quality actioning, directly at the point of need.
Customers or clients don’t want to wait until 9 am the next morning for answers or access to case or account information. As a compliment to its core databasing and optimisation functions, Microsoft Dynamics 365 Customer Service incorporates a customizable Knowledge Base for automation and self-service well beyond office hours. Add-ons like CRM Web Portals take it one step further with self-service tools for customers, and internal web portals with multiple functions for staff, providers and partners.

Who else is using Dynamics 365 Customer Service?

Talk with our D365 Customer Service expert

Martyna Marciniak

Martyna Marciniak

Contact Martyna

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