Get Powerful and Meaningful Customer Feedback

Microsoft Dynamics 365 for Customer Service

Customer service is integral to offering a unique and consistent experience. It also lies at the centre of providing customised and contextual interactions across service journeys in any device and channel, including field service, as well as generating company results and customer loyalty.

The Dynamics 365 Customer Services App offers a complete set of features for self-service and assisted service. With industry-leading technologies, such as machine learning, IoT and analytics, it has the amplitude and level of detail that companies need to effectively deal with the growing challenges of customer service.

Benefits of the Service Module

  • Manage incidents in different ways when delegating, escalating or assigning them and prioritise important customers
  • Easily update incidents and adapt them to specific requirements
  • Automatically create incidents when a customer email is received
  • Identify opportunities and leads for sales
  • Improve efficiency by using pre-defined articles from the knowledge base. You can also choose to share them with customers
  • Keep all of your records all together in one place, so that when a new employee joins your company, your entire internal communications history is available for them to easily refer to
  • Add required fields for the service team to complete
  • Visualize service steps to make monitoring and operation easier
  • Generate and collate powerful and meaningful customer feedback to increase engagement
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Amplify the Service Experience

Enhance Business Performance with Dynamics 365

Enhance Business Performance
with Dynamics 365

Ready for an integrated solution with the flexibility to address the nuances of your business model, without the overhead and distraction of building infrastructure to support it? Microsoft Dynamics delivers the best of both.

Gone are the separate CRM and ERP application silos of the past that complicated real-time sharing of details across related transactions.

Download our whitepaper to discover how Dynamics 365 can significantly improve results for your organization.


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