Deliver Great Customer Service
Across Channels

Microsoft Dynamics 365 for Customer Service

Customer expectations are rising higher than ever. Customers want quick and relevant answers on any channel from any device. To meet these demands, organizations must provide a digital customer experience that is seamless, fast, personalized, and valuable. Dynamics 365 for Customer Service breaks down the silos, streamlines processes and creates a connection across the system landscape. A modern organization must be more efficient to stay competitive, including bringing the customer experience to a whole new level. This is what a modern CRM solution as Microsoft Dynamics 365 for Customer Service can do for your organization.

Why Microsoft Dynamics 365
for Customer Service?

  • Create effortless support experiences by making it easy to find the answers via self-service, social or community channels enabling us to route tickets to the best service agent for a quick resolution.
  • Resolve issues with predictive care and keep your customers happy. Avoid issues proactively by analyzing data and taking action before there is a problem.
  • Guide agents to optimal outcomes with intelligent automation. Automatically guide your agents to the right actions.
  • Personalized service with a 360-degree customer view and add value at every touchpoint. A complete view of each customer´s journey enables agents to accommodate needs and personalize every interaction.
  • Capitalize on revenue opportunities using support and service as a cross-sell or up-sell opportunity. Empower customer service agents with recommendations driven by machine learning.
  • Turn insights into action improving service through a targeted analysis of contact center operations and business-critical data.
  • Unify your service environment with automated processes across the applications of Microsoft Dynamics 365 for a better engagement experience.
  • Drive innovation and transform customer interactions with deeper insights that are provided by AI – Artificial Intelligence – guide your teams to the best business outcome.

AlfaPeople Value Proposition

The benefits of partnering with AlfaPeople extend beyond the capabilities of Dynamics 365 alone. For more than a decade, AlfaPeople has been a leading provider of Microsoft Dynamics solutions, including many customer service environments. This gives you an advantage of end-to-end experience with customer service application requirements. It also provides us with insight gained from hands-on work with leading organizations, to deliver better support for your customer service management challenges.

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Simplify Operations at Every Level with
Microsoft Dynamics 365 for Customer Service

Customer Service Manager

The face of your brand is also your service organization. Here you create loyal and happy customers by providing excellent customer service. Organizations can transform customer service organizations into profit centers to increase the share of wallet and customer lifetime value. This means you must effectively leverage automation, analytics and intelligence to help your customers solve issues on their own.

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Chief Finance Officer

As the CFO, you must deliver critical insights that drive results through personalized dashboards to empower your stakeholders. An intuitive role-driven interface with immersive learning speeds onboarding, while a visual interface with built-in intelligence increases efficiency among agents. Continuously improve processes, manage change and improve your critical KPIs.

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