Deliver a Unified Shopping Experience – Personal, Seamless and Differentiated

Microsoft Dynamics 365 for Retail

Unify digital, front and back office operations to personalize customer engagement and increase employee productivity. Dynamics 365 for Retail empowers retailers to create exceptional, insightful shopping experiences. This platform can give you a single view of the customer without any gaps or duplication across channels. Plus, cross-channel customer engagement capabilities like loyalty cards, gift cards, in-store clienteling, and promotions are at your fingertips. The best part is that these capabilities can be configured any way you like, allowing you to select the option that makes the most sense for your organization.

Why Microsoft Dynamics 365 for Retail?

  • Keep Customers Happy with Unified Commerce: Increase brand loyalty, customer satisfaction and revenue by presenting a consistent shopping experience to your customer throughout any channel.
  • Do More with Point of Sale: Increase sales and store efficiency with the new Dynamics 365 modern POS. It will also allow you to adapt rapidly to the changing needs of your customers.
  • Effectively Manage Merchandising and Distribution: Centrally manage product information, categories, assortment, prices, discounts and promotions to increase ROI and product demand.
  • Optimize Operations Through Insights: By using customer and operational insights you can reduce your fulfilment costs, improve inventory utilization and increase the business efficiency.
  • Innovate with a Modern and Adaptable Platform: Microsoft Dynamics 365 for Retail allows you to tailor and extend the solution while allowing your company to be up-to-date with the ever-changing conditions of the retail industry. With its advanced technology, it allows you to connect to other apps and services to offer better functionality to your customers.
  • Product recommendations can be displayed on the point of sale (POS) device: The recommendations are items that the customer might be interested in based on their purchase history, items in their wish list, and items that other customers purchased online and in brick-and-mortar stores.
  • For retailers with large catalogs, recommendations help the customer with product discovery: By showcasing products targeted to a customer’s interests and buying habits, product recommendations can help retailers with up-sell and cross-sell, and can enhance customer retention. In Microsoft Dynamics 365 for Retail, product recommendations are powered by cognitive services and Microsoft Azure Machine Learning.

AlfaPeople Value Proposition

The benefits of partnering with AlfaPeople extend beyond the capabilities of Dynamics 365 alone. For more than a decade, AlfaPeople has been a leading provider of Microsoft Dynamics solutions, including many retail environments. That gives you the advantage of end-to-end experience with retail application requirements. It also provides us with insight gained from hands-on work with leading retail organizations, to deliver better support in your retail management challenges.

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Simplify Operations at Every Level
with Microsoft Dynamics 365 for Retail

Sales Manager

Effectively increase revenue, customer satisfaction, and brand loyalty by delivering a consistent shopping experience across stores, web, mobile, and call centers. Give customers the convenience and flexibility to buy in-store, pick up in other locations, or get home delivery through optimized ordering and fulfillment tools.

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Store Manager

Create a modern store experience by delivering exceptional customer service, tailoring product selection and recommendations, and optimizing store operations. Microsoft Dynamics 365 empowers you to use tools to access real-time product, customer, inventory, and order visibility.

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Store Sales Associate

Offer more product selection and recommendations through advanced analytics that provide the best of both online and in-store shopping. With detailed purchase history, associates can recommend, upsell and cross-sell with ease and always giving the customer what they are looking for.

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Merchandise Manager

Effectively manage merchandising by managing product demand, streamlining sourcing and replenishment, and amplifying sales and promotions. The versatile platform of Microsoft Dynamics 365 enables you to offer the right products in the right channels at the right prices by centrally tracking product information, categories, assortment, and pricing. Target product and promotion by category, channel, season, loyalty, and tier to impact revenue.

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IT Manager

Accelerate time to market and adapt the application to your needs with no-code visual editors and tools that make it easy to build and deploy web and mobile apps. With Microsoft Dynamics 365’s extensible platform, you can automate processes across Dynamics 365 applications and third-party systems for better engagement experiences.

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