Professional Services

Today, every touch point with clients provides an opportunity to build or damage your organisation’s reputation. Building trusted, long term relationships depends on delivering outstanding and differentiated products and services, including third-party as necessary. The offering must be combined with superior client management for every project and retained account, from all levels in the firm.

AlfaPeople provides services to help you to implement and take advantage of the latest technologies and business methods so you can embrace change, leverage trends and operate in an agile way. Lead your market by cultivating a more productive workplace, where it’s made easy for professionals to access and share information about clients, working with colleagues to identify the internal expertise that could help them.

Operating an exciting, high-performing culture and providing effective client-focused business services is a daily balancing act. Hiring the right talent, having the ability to flex operations to suit clients, delivering the agreed services to those clients at manageable internal costs, and thinking through risks and opportunities, are all core competencies that professional services firms need to have. AlfaPeople helps firms to put in place a live, easy-to-understand status of the organisation, your people, partners and clients in order to maximize efficiency and profitability.

Dynamics CRM benefits

Improve customer satisfaction by ensuring that key customer information is shared between sales, marketing, delivery and customer support teams
Streamline processes from multiple locations
Provide easy access to data that originates from various delivery systems within CRM
Access real-time information on opportunities and projects
Provide a consistent customer support experience through Service Level Agreements and defined escalation paths

Dynamics AX benefits

A comprehensive project fee, covering all cost elements
Manage your resources to ensure you assign the right amount to each project
Project budgeting and management for each fiscal year will give the correct information on individual projects
Time sheets and costs are generated from approved work flows and will be automatically posted
Create, submit and approve timesheets on the move, on a smartphone or tablet

Power BI Benefits

Monitor development and progress in real-time
Analyse the structures of cost and project completion
Monitor and visualise KPIs for a better understanding of business drivers, allowing you to maximise results and increase efficiency
Calculate live metrics to generate insights, facilitating appropriate actions as needed
Empower everyone in your organisation and keep your data secure

AMF benefits

Rely on a dedicated team and not an individual
Full flexibility within your commitment ensures you are always in budget
Make use of our fully scalability model to ensure you achieve your desired throughput, every month
Prolong your solution’s lifespan and save CAPEX, by adding in OPEX
Benefit from a high level of responsiveness to ensure continuous, full-service attention

Parature benefits

Support your customers through social media and chat channels to provide them with a timely service
Help reduce support calls with a rich and accessible knowledge bank
Increase customer loyalty by support from multiple channels