CRM

Build a Long-term Integration Strategy with Business Central

Integrations are no longer just technical connections between systems; they’re the foundation of digital growth. As […]

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Build a Long-term Integration Strategy with Business Central

CRM

How Generative AI Is Transforming Contact Centers
AlfaPeople
Jul 02, 2025

How Generative AI Is Transforming Contact Centers

Contact centers are undergoing one of the most dramatic transformations in years, and generative AI is […]

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Why You Should Hire a Dynamics 365 Consulting Partner Instead of Going Solo
AlfaPeople
May 27, 2025

Why You Should Hire a Dynamics 365 Consulting Partner Instead of Going Solo

Implementing a powerful ERP or CRM platform like Microsoft Dynamics 365 involves much more than just […]

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Ready for International Markets: Why Localization with Microsoft Dynamics 365 Is Essential
AlfaPeople
May 23, 2025

Ready for International Markets: Why Localization with Microsoft Dynamics 365 Is Essential

Global expansion is a strategic goal for many companies—but without the right technological foundation, it quickly […]

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The Future of Customer Service: How AI-Driven Contact Centers Are Redefining the Customer Experience
AlfaPeople Global
Oct 29, 2024

The Future of Customer Service: How AI-Driven Contact Centers Are Redefining the Customer Experience

In today’s fast-paced business landscape, customer service is evolving rapidly, and contact centers are at the […]

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How AI and Microsoft Copilot Are Revolutionizing Customer Service in Contact Centers
AlfaPeople Global
Oct 21, 2024

How AI and Microsoft Copilot Are Revolutionizing Customer Service in Contact Centers

The modern contact center is no longer just a hub for managing customer inquiries—it has evolved […]

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Ensuring Dynamics 365 Integrity: Key Strategies for Keeping Your System Secure and Updated 
AlfaPeople Global
Sep 16, 2024

Ensuring Dynamics 365 Integrity: Key Strategies for Keeping Your System Secure and Updated 

In today’s digital age, maintaining Dynamics 365 security and updates is crucial to ensure operational continuity […]

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CRM or ERP? What’s the best software for my company?
AlfaPeople Global
Dec 18, 2019

CRM or ERP? What’s the best software for my company?

Microsoft Dynamics 365 is one of the most recognized software providers worldwide and is currently partnered […]

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3 tips to optimize your sales conversion using CRM
AlfaPeople Global
Oct 11, 2019

3 tips to optimize your sales conversion using CRM

In the midst of a scenario marked by rising competitiveness, increasing sales conversion is certainly a […]

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Customer Service: How to delegate the dullest tasks to artificial intelligence
AlfaPeople Global
Jul 17, 2019

Customer Service: How to delegate the dullest tasks to artificial intelligence

Artificial Intelligence (AI) is currently the cornerstone of the customer experience:?it is a type of technology […]

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The economic benefits of moving your CRM to the cloud
AlfaPeople Global
Jan 24, 2019

The economic benefits of moving your CRM to the cloud

Utter the phrase “moving CRM to the cloud” in any given boardroom and you could expect […]

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Are you paying too much for your Microsoft Dynamics 365 licenses? Probably!
AlfaPeople
Oct 09, 2018

Are you paying too much for your Microsoft Dynamics 365 licenses? Probably!

I love Microsoft’s solutions, but their license models on the Microsoft Dynamics 365 platform… let’s just […]

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The operational value of a CRM solution sets the bar for the strategic value
AlfaPeople
Oct 08, 2018

The operational value of a CRM solution sets the bar for the strategic value

I have often heard companies talk about the fact that investments in CRM solutions don’t always […]

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