Microsoft Dynamics 365
Customer Service

Unrivalled digital engagement tools to revolutionize your customer service

Microsoft Dynamics 365 for Customer Service Overview

Enjoy crystal-clear insights into how customers or service recipients engage with your organization. Tailor your products or services around their needs and behaviors. Focus your resources on high-value interactions – and deploy process automation and self-service tools for the rest. Unleash the full force of Microsoft Dynamics 365 for Customer Service with leading global Microsoft partner AlfaPeople!

Secure a future for your products and services

Microsoft Dynamics 365 for Customer Service is a CRM (Customer Relationship Management) platform for organizations seeking to foster immediate satisfaction and deep-rooted loyalty among customers, clients, employees and partners. The service delivery game is changing – and fast! Now more than ever, organizations need to nurture and understand the people they engage with. With state-of-the-art tools to help your organization evolve with the major changes in technology, Microsoft Dynamics 365 for Customer Service’s tools pool your customer or client data and optimize your daily activities into one intelligent, secure and integrated interface. Watch this short video to understand how Microsoft Dynamics 365 for Customer Service can work for you!

Video Dynamics 365 for Customer Service Empowers Agents

Driving technology innovation in Customer Service

Leading global Microsoft partner AlfaPeople offers organizations of all shapes and sizes a range of implementation mechanisms and customisations to ensure Microsoft Dynamics 365 for Customer Service works to meet your ambitious organisational goals. Our experts across 14 countries see the big, global picture around digital transformation.

Frontline healthcare workers are often weighed down by significant time and resource pressures. That’s where technology can help – automating administrative tasks and allowing healthcare staff to focus their attention on crucial areas of their work, especially patient wellbeing. AlfaPeople has worked on several projects in the healthcare sector, including the Virtual Fracture Clinic and most recently EVA Applications. With growing patient numbers and budget cuts, the healthcare industry, and in particular the NHS, face growing challenges to keep up with the needs of the population. AlfaPeople is already making use of Artificial Intelligence and machine technology to future-proof healthcare services and ensure patients are receiving the very best care and treatment on the market.

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The Events and Media sector is renowned for its rapid growth, often as a result of acquisitions, meaning businesses regularly find themselves operating on several systems and databases. This leads to data silos and poor managerial visibility over pipelines and general business efficiency. AlfaPeople worked with one of the world’s biggest and most successful exhibition companies, ITE Group, to address these exact problems. We implemented Dynamics 365 to relieve the company of its ageing technology and inefficient systems. In a market constantly looking for audience expansion and growth, the Events and Media sector needs integrated technologies in marketing, sales, finance and operations.

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Ambitious retailers need timely information – lots of it – analyzed in formats that make it easier for them to make informed decisions, quickly. Microsoft Dynamics 365 for Customer Service allows you to do just that! AlfaPeople works with retailers of all shapes and sizes to implement the comprehensive Dynamics 365 platform, which staff and management can access in real-time within one single system. The software, in turn, simplifies employee’s workflows and allows enriched, personalized engagement with customers. AlfaPeople understands the importance of delivering added value to customers and has an extensive history in the retail sector, improving the customer service model and exceeding the expectations of our clients.

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Across the world, citizens face major challenges when they engage with government – a sector which is under major pressure as a result of a growing number of cases and the creation of more, and stricter, regulatory bodies. Technology like Dynamics 365 can help to bridge the gap between citizens and government with digital tools that improve the quality and overall efficiency of public services. AlfaPeople has worked extensively in the public sector to implement Dynamics 365 with tools like virtual agents and predictive support. As the public sector works toward digital transformation, AlfaPeople is committed to providing its expertise and experience to ensure the improved confidence, commitment and participation of citizens in government.

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Property owners, buyers and providers run into major frustrations when their requests, contributions to projects or disputes are not properly addressed. As an experienced Microsoft partner, AlfaPeople understands the huge commercial and operational benefits that companies in the construction sector can reap when they implement technological solution to resolve their shortcomings in client and third-party engagement. Dynamics 365 drives efficient and personalized services by providing full insight into engagement as well as intelligent tools to measure satisfaction across channels including surveys, forums, social media and B2B and B2C communication. Improve service quality and loyalty with Dynamics 365!

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The mining sector is vast and complex, making case resolution and communication difficult, error-prone and costly. AlfaPeople delivers the state-of-the-art Dynamics 365 for Customer Service, a solution that allows companies in the mining sector to establish collaborative, interactive and receptive networks using digital tools for databasing and process automation. With a 360° view of client and third-party interactions, mining companies can expect to inform and improve their engagement strategies while aiming for greater productivity through reduced case resolution times, tools for the measurement of client satisfaction and effective decision making around project.

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Did you know?

* Gartner, ‘Predicts 2019: CRM Customer Service and Support’, 13 December 2019.

Unleash the benefits of Dynamics 365 for Customer Service

The expectations customers or clients have for flawless service are growing in intensity and complexity as digital transformation takes hold across industries — and many in the customer service game simply aren’t keeping up. With Microsoft Dynamics 365 for Customer Service, you can centralize your data and optimize your daily activities. Best of all, it’s fully integrable with Microsoft’s market-leading business technologies like Outlook 365. You can also operate securely on Microsoft’s Cloud, which is monitored and optimized around the clock.

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Customer-facing organizations cannot expect to stay relevant in the digital era without an integrated, centralized database of interactions and preferences. Proactive and predictive, Microsoft Dynamics 365 for Customer Service is comprised of a set of state-of-the-art tools and functions that allow your organization to inform its strategies, policies and processes with an integral understanding of interactions. Set smarter KPIs and report to a standard that only a 360-degree view of a customer or client can offer.
Data silos that build up behind cumbersome, outdated technology can not only leave your staff feeling frustrated and uninspired, they also undermine the hard work and commitment put into case resolution, causing task repetition and confusion, to name only a few problems. Microsoft Dynamics 365 for Customer Service provides your organization with modern automation and self-service tools so your staff, collaborating across departments, can focus on high-value interactions while delegating the rest to the technology. That means fewer escalations as well as faster, quality actioning, directly at the point of need.
Customers or clients don’t want to wait until 9 am the next morning for answers or access to case or account information. In fact, if you want them to engage positively with your products or services, you must be able to deliver quick and relevant answers on the channel they prefer. As a compliment to its core databasing and optimization functions, Microsoft Dynamics 365 for Customer Service incorporates a customizable Knowledge Base for automation and self-service well beyond office hours. Add-ons like CRM Web Portalstake it one step further with self-service tools for customers, and internal web portals with multiple functions for staff, providers and partners.

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