The future of business applications: AI, automation, and more

Microsoft continues to drive digital transformation with innovations in Dynamics 365, Power Platform, and Microsoft 365. AI-supported ERP and CRM solutions are fundamentally changing retail, manufacturing and customer service – with more automation, intelligent data usage and optimized workflows.

This article presents the most exciting innovations that help companies work more efficiently, serve customers better, and make more informed decisions. Let us inspire you!

Retail of the future: AI-supported ERP solutions for the retail sector

The retail industry is changing rapidly – customers expect personalized and seamless shopping experiences. Microsoft Dynamics 365 brings the necessary agility with AI-supported ERP solutions: from intelligent inventory management to more precise demand forecasts and automated processes, AI increases efficiency throughout the retail process.

One key to this is Copilot and AI agents, which use real-time data to recognize customers’ expectations and help companies react more quickly. Linking sales, logistics, and customer data ensures optimized availability of goods, lower costs, and more satisfied customers. A uniform database provides deeper insights into purchasing behaviour, which is crucial for strategic decisions.

AI for uniform data standards in production

Data is the backbone of efficient processes in manufacturing – but many companies struggle with inconsistent formats and isolated systems. Microsoft Dynamics 365 and AI-supported data standardization solve this problem: AI harmonizes data from different sources, recognizes patterns, and provides a consistent basis for decisions.

This means fewer manual adjustments, greater efficiency, and more precise forecasts. Manufacturers can react more quickly to market changes, optimize quality assurance, and control production processes. As agility is one of the factors that determine competitiveness, an AI-supported data strategy is the key to digital transformation.

New AI agents for Dynamics 365 Contact Center

Microsoft is expanding Dynamics 365 Contact Center with two powerful AI agents revolutionizing customer service: Conversation AI and Knowledge AI. These self-learning assistants help companies process inquiries faster, improve the quality of responses, and reduce the workload of service teams.

While Conversation AI analyzes and optimizes customer dialogues, Knowledge AI provides relevant real-time information – all with a deep understanding of the respective context – the result is faster response times, greater customer satisfaction, and more efficient processes. The new AI agents are setting new standards for intelligent customer service in the future.

Microsoft 365 Copilot Chat is your intelligent assistance everyday

Microsoft 365 Copilot Chat makes productive work even more straightforward. The AI-supported assistant understands complex requests, links information from various Microsoft 365 applications, and provides precise answers – all in natural language.

Whether it’s summarizing emails, preparing meetings, or evaluating data from Excel – Copilot Chat saves time and helps users focus on the essentials. Thanks to its deep integration into Microsoft 365, it works contextually and helps to make faster and more informed decisions.

Ready for the next wave of innovation?

These updates are just a taste of what’s to come! On April 1, the next major Microsoft Business Applications Release Wave will be released with many new highlights. You can look forward to even more AI-supported functionalities, extended automation options, and innovative features.

Experience the most important innovations in advance: at the end of March, we will present the most exciting highlights in our Release Wave Event – compact and practical. Don’t miss the opportunity to get an early overview.

The registration page will go live in the next few days.