Business Session – Unlock the Power of Dynamics 365 Contact Center: Streamline Without the Complexity

Business Session: November 6th, from 10 a.m. to 11 a.m. (EST) 

Join us for an exclusive webinar where you’ll discover how Dynamics 365 Contact Center can simplify your operations and enhance your customer service with ease.
We’ll showcase how the intuitive IVR system works without the need for agent intervention and how its knowledge repository enables faster, more efficient support.
If your contact center feels stuck in outdated processes or lacks efficiency, this is the solution you’ve been waiting for.
Don’t miss out! Take the next step in modernizing your contact center—register today and find out how Dynamics 365 can transform your customer interactions.

Agenda 

• Microsoft Seamless Telephony Integration 
• AI (Copilot) transforming IVR and customer services 
• Advanced Dashboards and KPIs 
• Boosting Agent Productivity 
• Bring Your Own CRM  
• How to use Microsoft as your telephony carrier? 
• How to leverage AI (Copilot) to transform your IVR and customer services? 
• Configuring Dashboards and KPIs 
• Enabling the agent productivity with D365 CC technical capabilities