Microsoft Dynamics 365 Commerce

Transform how you serve your customers
across different channels

Microsoft Dynamics 365 Commerce

Microsoft Dynamics 365 Commerce delivers a personal and problem-free purchasing experience in both physical stores and on digital channels across devices. It allows your customers
to make their purchases where, when and how they want.

Main Challenges

E-commerce has exploded in recent years, and that growth has come with challenges: 

  • Companies currently have a complicated array of disjointed systems 
  • Legacy systems are often inflexible 
  • Inefficient inventory management 
  • Existing systems are not able to support an omnichannel approach 
  • ‘Digital natives’ are getting ahead of legacy companies

AlfaPeople Solution

Microsoft Dynamics 365 Commerce is part of the Microsoft Cloud for Retail technical ecosystem
designed to give retail businesses the flexibility to adopt the capabilities needed
to address business challenges as they emerge. 

  • Connecting disjointed systems is easy with Microsoft Dynamics 365 Commerce. The solution is integrated out of the package and the entire value chain is connected. 
  • Microsoft Dynamics 365 Commerce overcomes legacy system inflexibility. Integration and synchronization take place on the platform.  
  • To tackle inventory issues, Microsoft Dynamics 365 Commerce offers a virtual warehouse that can write up and write down inventory in real-time. 
  • Microsoft Dynamics 365 Commerce supports omnichannel and integrates warehouse, physical stores and e-commerce into the same system.  

The Most Innovative and Flexible retail
and e-commerce Solution 

Microsoft Dynamics 365 Commerce makes all of the functions and processes associated with sales activities much easier. It is part of the Microsoft Cloud for Retail technical ecosystem designed to give retail businesses the flexibility to adopt the capabilities needed to address business challenges as they emerge 


Microsoft is constantly innovating, allowing you the peace of mind that comes with knowing that your product will continue to evolve without becoming obsolete. For example, Dynamics 365 Retail is now Dynamics 365 Commerce and offers a more comprehensive omnichannel experience across all your existing and emerging channels, creating a more comprehensive customer experience. This helps retailers develop their business further online. The features of the new and improved Dynamics 365 Commerce are all built upon the existing Dynamics 365 Retail capabilities.


Dynamics 365 Commerce offers an amazing degree of flexibility. It is up to each user how they will deploy and operate the platform, be it in the cloud or on-premise. The sealed deployment model of Microsoft ensures that users can add the customizations or extensions they need with ease, without affecting the functions of the core products. Users can also add any functions they need, across the network at the click of a button. This feature allows retailers to customize their commerce solutions to match their specific needs.


Implementing Dynamics 365 Commerce is easy. It can be deployed in the cloud within a few hours. There are even existing templates to help you set up key aspects. Upgrading is intuitive and can be accomplished simultaneously across all sectors. This ensures that retailers can accomplish any task efficiently with the latest functionalities. It also makes upscaling a simple process.


A cloud solution is more cost-effective for users, and the faster implementation time ensures a faster return on investment. Easy upgrades allow users access to the latest features, adding even more value over time. And even with the additional capabilities realized by building upon the Dynamics 365 Retail Platform, the pricing for Dynamics 365 Commerce is similar to that of its predecessor.


Dynamics 365 Commerce has the latest data visualization and artificial intelligence tools to help users make informed decisions at the right time. These advanced analytical tools help deliver data-driven forecasts and give optimized personal insights to retailers. This helps them understand their customers’ preferences and tailor their products to suit their needs. everything is geared to improving customer experience.


For most e-commerce platforms data security is one of the greatest concerns. Cloud deployment allows Microsoft Dynamics 365 Commerce to be continuously upgraded with the latest features, including the latest security upgrades. This ensures that your corporate data is well protected. You can manage your mobile devices through the cloud and access your data from anywhere, all while being protected by the latest, best-in-class security. Microsoft Dynamics 365 Commerce has built-in Fraud Protection that allows merchants to check all online transactions using artificial intelligence (AI). A fraud score is determined and the merchant can either accept or reject the transaction. This is especially useful in the case of credit transactions.


Dynamics 365 Commerce integrates well with other Microsoft Dynamics Suite of Products, all of which add further value to your eCommerce solution. Services like Dynamics 365 Fraud Protection, Dynamics 365 Customer Insights, Microsoft Bing for Commerce and more are supported through the common shared data service. Integration to third party software and services is also easy to implement with built-in APIs and via Microsoft Power Automate. A fully-featured content management system is also integrated directly into the e-commerce platform.


By choosing to implement Microsoft’s e-commerce Solution you gain access to Microsoft’s network of partners and products who offer expert advice on how to best leverage your e-commerce solution. Dynamics 365 applications provide capabilities for targeted business sectors. They coordinate with each other and other Microsoft services, providing solutions to help run the most complex of businesses.

Ease of Use

Dynamics 365 Commerce is easy to learn and use thanks to its familiar and user-friendly interface. Even complex tasks such as inventory forecasting can be done in Excel and automatically synced with Dynamics 365 Commerce.


All of Microsoft’s products are highly innovative. By choosing to implement Dynamics 365 Commerce, retailers can take advantage of innovative products like Power BI, Azure, and more. These innovations allow retailers to make a thorough analysis of customer preferences and create personalized services and products based on actual customer needs.

microsoft dynamics 365 screen

Microsoft Dynamics 365 Commerce is part of the Microsoft Cloud for Retail technical ecosystem, which is designed to give retail businesses the flexibility they need to address business challenges as they arise. 

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we are always ready to answer your questions.

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