Microsoft Dynamics 365 for Retail

Gain a competitive edge. Meet shoppers on their terms.

Drive seamless, unified commerce across channels

Shoppers today are demanding seamless retail experiences. With no place for mistakes, many retailers are struggling to deliver sales and service experiences that reflect the quality of their products! It?s no longer about what you?re selling ? it?s about how you sell it! Microsoft Dynamics 365 for Retail provides businesses in the sector with comprehensive retail CRM and ERP systems for mobility, agility and improved control over your commerce. From the delivery of cross-channel incentives to full insight into your business? financial performance, Dynamics 365 for Retail is your ticket to the digital era!

Michael Berry

Chief Technology Officer

?The implementation, training, and after sale support was amazing, and we have already engaged AlfaPeople to upgrade us to the next version, which happened seamlessly. We trust their team and view them as an extension of our own internal resources.?

About Microsoft Dynamics 365 for Retail

Build your brand with smarter digital business tools

Today, your customers want impeccable experiences with your brand and its services, across devices and in real-time. Dynamics 365 for retail is Microsoft?s state-of-the-art solution to meet customers on their terms. With mixed retail ERP and CRM systems unifying customer and product data into a centralized database, you gain full insight into customer engagement and empower your teams to structure daily processes and interactions around shoppers? individual needs. Deploy targeted loyalty programs. Offer a full suite of payment processors. Collate data with real-time retail analytics tools like Power BI.

Did you know?

?By 2025, customer service organizations that embed AI in their multichannel customer engagement platform will elevate operational efficiency by 25%.? *

?By 2023, organizations that are part of a connected digital business ecosystem will have 40% of their customer service cases initiated by partners in that ecosystem.? *

?By 2022, one-third of complex field service organizations will utilize machine learning to predict work duration and/or parts requirements, rising from less than 2% today.?

*Gartner, Predicts 2019: CRM Customer Service and Support, December 13, 2018

Spotlight: Retail

AlfaPeople is a leading partner for organizations wanting to reach well beyond the core retails benefits of Dynamics 365. For more than a decade, AlfaPeople has been a leading provider of Dynamics solutions in the retail sector worldwide. We work with our partners on the implementation of the very best retail ERP and CRM solutions, focusing on merchandising management, customer service, sales and retail business analytics, and even manufacturing. We know from experience that Dynamics 365 for Retail is one of the best CRM and ERP retail systems to manage product demand, streamline sourcing and replenishment, and amplify sales and incentives strategies. Our expert Microsoft-certified consultant works to ensure your retail business is offering the right products in the right channels at the right price.

How Dynamics 365 works for ambitious retailers

For truly ambitious retailers, Microsoft Dynamics 365 for Retail is one of the best retail CRM and ERP solutions on the market, with unrivaled integration with Microsoft?s business tools and the secure, affordable and agile Microsoft Azure cloud services. Among the benefits of Dynamics 365 for Retail are its powerful reporting and retail analytics tools which draw on the solution?s centralized database of product and customer information.

Understand your customers, integrally

Customer-facing organizations cannot expect to stay relevant in the digital era without an integrated, centralized database of interactions and preferences. Proactive and predictive, Microsoft Dynamics 365 for Customer Service is comprised of a set of state-of-the-art tools and functions that allow your organization to inform its strategies, policies and processes with an integral understanding of interactions. Set smarter KPIs and report to a standard that only a 360-degree view of a customer or client can offer.

Fuel productivity and staff satisfaction

No matter the size or scope of your business, digital transformation is real and now. If you?re not already engaged in change ? or are dragging your feet toward it ? digital transformation could also be undermining years of hard work to the advantage of more dynamic competitors in your field.

Evolve into an omni-channel service provider

No matter the size or scope of your business, digital transformation is real and now. If you?re not already engaged in change ? or are dragging your feet toward it ? digital transformation could also be undermining years of hard work to the advantage of more dynamic competitors in your field.

What?s life like on the Cloud?

Microsoft Dynamics 365 is a gateway for Retail companies to access Cloud-based technologies for the effective management of global workforces needing a live, single view of the customer. With Microsoft Azure (Microsoft?s Cloud system) and Office 365, power of Dynamics 365 reaches new heights, offering users independence, storage, scalability and availability.

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