Achieve operational excellence and create
more engaging customer experiences.
Did you know that it’s possible to integrate all your company’s business processes without the need of a large investment? Microsoft Dynamics 365, which encompasses a set of intelligent business-oriented applications, goes beyond traditional CRM and ERP. It connects internal teams, customers and partners, and automates processes ranging from digital marketing and demand generation, going through sales, financial management, production, and customer service activities.
Drive bolder strategies and campaigns with Microsoft’s cloud-fueled marketing technology
Improve your company’s Sales team performance
Connect all relevant departments into a single system to deliver successful and profitable projects
Unrivalled digital engagement tools to revolutionize your customer service
Be more than just reactive: provide your customers with proactive and predictive services
Streamline and integrate finance and operations with excellence
Transform how you serve your customers across different channels
Build a resilient, agile and sustainable supply chain with Microsoft Dynamics 365 Supply Chain Management
Make it easy and fast for your small or medium-sized business to grow.
Lock down industry-leading candidates. Reap big returns on your HR investment.
Get to know your customers in depth with Microsoft Dynamics 365 Customer Insights.
Transform your contact center with AI-powered, omnichannel solutions that deliver seamless engagement and efficiency.
Microsoft Dynamics 365 integrates operational, financial, and customer data into a single system, reducing data and information silos, as well as potential errors. In this way, it accelerates processes and consequently generates more efficiency.
With Microsoft Dynamics 365, your operation becomes hyperconnected, smooth, assertive, efficient, and productive, thus generating scale and more value for the business, as well as for customers and employees. The data managed by the applications provide predictive and AI-driven insights to help with quick decision-making.
With all processes integrated, your operation becomes faster. The exchange of information becomes fully automated, unified on a single screen, with more transparency in communication and data control, enabling a 360º view of the demands and their respective status.
“An important aspect of our Retail project was finding a partner that could walk us through the discovery phase of the project, since this was an entirely new application and business process. We chose AlfaPeople based on reputation and expertise in the Retail world of AX.”
Microsoft Dynamics 365 is a platform that integrates CRM (Customer Relationship Management) and ERP (Enterprise Resource Planning) functionalities, allowing businesses to efficiently manage finances, operations, sales, and customer service in an integrated manner.
Microsoft Dynamics 365 improves operational efficiency, centralizes data management, provides AI-driven insights, enhances customer experience, and allows for process customization, thereby increasing productivity and strategic decision-making.
Dynamics 365 offers advanced tools for customer service management, including omnichannel support, service automation, AI-driven customer insights, and personalized service, significantly improving customer satisfaction and loyalty.
Dynamics 365 includes functionalities for financial management, operations, supply chain, sales, marketing, customer service, human resources, and more. It also integrates AI and automation tools to optimize business processes.
Microsoft Dynamics 365 integrates with other Microsoft tools such as Office 365, Power BI, Power Apps, and Azure. This enables more efficient collaboration, greater data visibility, and more integrated and automated business processes.
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