The evolution of AI in ERP: from support to autonomy 

In most organizations, the first interactions with artificial intelligence are modest: an agent that retrieves data, answers questions, and carries out simple tasks. This is just the beginning. 

But what happens when these agents stop waiting for instructions and start acting on their own? 

Autonomous agents in Microsoft Dynamics 365 

Picture an agent in Microsoft Dynamics 365 that, within a predefined framework, can detect needs, adjust inventory, generate purchase orders, or update critical reports automatically. 

In this scenario, operations no longer rely on human intervention. They move forward with accuracy and speed. 

Strategic benefits of AI-driven automation 

According to the World Economic Forum (Future of Jobs Report), up to 70% of routine back-office tasks could be automated by AI before 2030, freeing up resources to focus on innovation. 

By adopting autonomous agents in your ERP, your organization can: 

• Reduce response times by up to 60% 

• Lower operating costs by 15–30% 

• Eliminate repetitive manual processes and boost efficiency 

• Ensure access to accurate, real-time master data 

Decisions built on trust 

Because autonomous agents integrate directly with ERP entities, they always work with up-to-date, reliable information. This lowers the risk of errors and enables leaders to make confident, data-driven decisions. 

For CIOs and CTOs, this means more time to focus on growth and technology resilience instead of daily operational challenges. 

AlfaPeople: your partner in the shift to automation 

At AlfaPeople, we help organizations through every step of this journey, from the first conversational agents to autonomous agents that streamline processes and free up time for what truly matters: strategic innovation. 

The future of ERP is no longer reactive. It is proactive, intelligent, and autonomous. 

Request a demo today and discover how AlfaPeople brings autonomous agents to Dynamics 365.