Blog

CCaaS vs. Customer Service: What’s the Difference, and Which One Does Your Company Really Need?

When it comes to modernizing customer service, two terms frequently come up: Customer Service and Contact […]

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CCaaS vs. Customer Service: What’s the Difference, and Which One Does Your Company Really Need?

Blog

Explore our blog archive and get tips & and tricks, industry insights, and extensive knowledge around the Microsoft Dynamics ecosystem. You will discover a wealth of knowledge and insights from our experienced experts.

7 tips for smooth Transport Management implementation
AlfaPeople
Jul 11, 2025

7 tips for smooth Transport Management implementation

A successful Transport Management implementation in Dynamics 365 can dramatically improve your logistics efficiency, cost transparency, […]

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Your roadmap to AI in manufacturing from readiness to ROI
AlfaPeople
Jul 08, 2025

Your roadmap to AI in manufacturing from readiness to ROI

AI is revolutionizing manufacturing, from predictive maintenance and smart supply chains to real-time quality control. But […]

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Avoid costly mistakes setting up Transport Management
AlfaPeople
Jul 04, 2025

Avoid costly mistakes setting up Transport Management

Implementing Transport Management in Microsoft Dynamics 365 can unlock significant efficiencies, improve cost transparency, and streamline […]

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How Generative AI Is Transforming Contact Centers
AlfaPeople
Jul 02, 2025

How Generative AI Is Transforming Contact Centers

Contact centers are undergoing one of the most dramatic transformations in years, and generative AI is […]

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How AI enhances quality control and defect detection in Manufacturing
AlfaPeople
Jul 01, 2025

How AI enhances quality control and defect detection in Manufacturing

In manufacturing, quality is a competitive edge. A single defective product can lead to lost customers, […]

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Microsoft Copilot for SMBs: A Practical Guide
AlfaPeople
Jun 26, 2025

Microsoft Copilot for SMBs: A Practical Guide

Artificial intelligence is transforming the way businesses operate — and Microsoft Copilot is at the center […]

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How AI transforms logistics and forecasting in supply chain
AlfaPeople
Jun 24, 2025

How AI transforms logistics and forecasting in supply chain

Global disruptions, volatile demand, and increasingly complex logistics have made traditional supply chain strategies insufficient. To […]

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How AI keeps Manufacturing running with predictive maintenance
AlfaPeople
Jun 17, 2025

How AI keeps Manufacturing running with predictive maintenance

In the fast-paced world of modern manufacturing, downtime is the silent killer of productivity. Unexpected equipment […]

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Highlights and news about Microsoft Business Applications June 2025
AlfaPeople DACH
Jun 16, 2025

Highlights and news about Microsoft Business Applications June 2025

What’s new with Microsoft Business Applications in June? The June updates to Microsoft Business Applications demonstrate […]

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The skills the workforce needs for the jobs in the future
AlfaPeople
Jun 14, 2025

The skills the workforce needs for the jobs in the future

Why every company and employee should rethink their job strategy before it’s too late! As we […]

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How AI is transforming Manufacturing with a strategic shift
AlfaPeople
Jun 13, 2025

How AI is transforming Manufacturing with a strategic shift

In the age of Industry 4.0, the manufacturing industry is not just automating – it’s transforming. […]

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Transport Management in Dynamics 365 matter
AlfaPeople
Jun 06, 2025

Transport Management in Dynamics 365 matter

In a world where supply chains are becoming increasingly complex and customer expectations are higher than […]

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