What’s new in Microsoft 2026 Release Wave 1 | Dynamics 365 Customer Engagement
Thursday, May 7th 2026, 3:00–3:30pm CET
What’s new in Microsoft 2026 Release Wave 1 for Dynamics 365 Customer Engagement
The Release Wave 1 2026 delivers key updates across Dynamics 365 Sales, Marketing, Customer Service and Field Service. In this short but focused session, we summarise the most important innovations for all CE modules.
Why join?
More AI support, improved customer journeys, enhanced reporting capabilities and new automation options: Release Wave 1 2026 comes with a wide range of impactful improvements for all Customer Engagement applications.
Who should attend?
- Sales, Marketing and Service Leaders
- CRM Product Owners
- Customer Experience Managers
- Dynamics 365 CE Users
Agenda (30 minutes)
- Key highlights for Dynamics 365 CE
- What’s new in Sales, Marketing and Customer Service
- Enhancements in Field Service
- AI‑powered and Copilot updates
- Recommendations for adoption
More sessions in this series
Don’t miss the other upcoming sessions covering additional Dynamics 365 ERP and Power Platform updates:
- What’s new in Dynamics 365 Finance & Supply Chain Management – May 5, 2026, 3:00pm CET
- What’s new in Dynamics 365 Business Central – May 5, 2026, 4:00pm CET
- What’s new in the Power Platform – May 7, 2026, 4:00pm CET
