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Highlights and news about Microsoft Business Applications January 2026

The most important Microsoft Business Applications news in January 2026 The Microsoft Business Applications News for […]

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Highlights and news about Microsoft Business Applications January 2026

Contact Center

What You Can Learn from a Real Dynamics 365 Contact Center Case
AlfaPeople Global
Jul 17, 2025

What You Can Learn from a Real Dynamics 365 Contact Center Case

Modernizing customer service is no longer a nice-to-have – it’s a business necessity. One global company […]

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How Generative AI Is Transforming Contact Centers
AlfaPeople Global
Jul 02, 2025

How Generative AI Is Transforming Contact Centers

Contact centers are undergoing one of the most dramatic transformations in years, and generative AI is […]

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The Future of Customer Service: How AI-Driven Contact Centers Are Redefining the Customer Experience
AlfaPeople Global
Oct 29, 2024

The Future of Customer Service: How AI-Driven Contact Centers Are Redefining the Customer Experience

In today’s fast-paced business landscape, customer service is evolving rapidly, and contact centers are at the […]

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How AI and Microsoft Copilot Are Revolutionizing Customer Service in Contact Centers
AlfaPeople Global
Oct 21, 2024

How AI and Microsoft Copilot Are Revolutionizing Customer Service in Contact Centers

The modern contact center is no longer just a hub for managing customer inquiries—it has evolved […]

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