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CCaaS vs. Customer Service: What’s the Difference, and Which One Does Your Company Really Need?

When it comes to modernizing customer service, two terms frequently come up: Customer Service and Contact […]

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CCaaS vs. Customer Service: What’s the Difference, and Which One Does Your Company Really Need?

Cloud

Artificial Intelligence (AI) + Industry 4.0: How Microsoft technology is bringing major changes to manufacturi …
AlfaPeople
Oct 24, 2019

Artificial Intelligence (AI) + Industry 4.0: How Microsoft technology is bringing major changes to manufacturi …

Massive amounts of data on the one hand and cost pressure, disruptive innovations and more and […]

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Shared Intelligence: How people and machines are working together to build a new era in innovation
AlfaPeople
Oct 23, 2019

Shared Intelligence: How people and machines are working together to build a new era in innovation

Artificial intelligence (AI) has quickly risen to the top of IT giant Microsoft’s scorecard. This year’s […]

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Lessons from Future Decoded 2019: AI in Healthcare
AlfaPeople
Oct 18, 2019

Lessons from Future Decoded 2019: AI in Healthcare

Once again Microsoft’s Future Decoded event turned out to be an amazing experience with many great […]

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