In today’s digital world, issues in Microsoft Dynamics 365, such as slow performance or recurring errors, can quickly affect productivity, frustrate users, and generate unexpected costs.

To help organizations stay ahead of these risks, AlfaPeople offers a proactive monitoring accelerator. Built on Microsoft-native technologies and strengthened with AlfaPeople’s event management process, it continuously observes your Finance and Operations, Customer Engagement, and Power Platform environments. When anomalies appear, it can automatically generate alerts or support tickets so that action is taken right away.

Why proactive monitoring makes a difference

Most companies only realize there is a system problem when users start complaining. By that time, the impact may already include missed sales, delayed workflows, or dissatisfied customers.

With proactive monitoring, your support team can:

• Detect performance issues as they happen
• Identify failing plugins, APIs, or Logic Apps
• Spot unusual patterns in Power Automate flows
• Track system logs and platform behavior
• Automatically open tickets with contextual details

The result is less time spent troubleshooting and more time focused on delivering value.

How it works

The monitoring accelerator combines Microsoft technologies with AlfaPeople’s automation layer:

• Azure Application Insights collects telemetry data from your environment
• Logic Apps track events and trigger automated workflows
• Ticket automation creates a case in the AlfaPeople Customer Portal or sends alerts directly to your administrator as soon as an error occurs

Everything runs in the background, with no manual steps required. Your support team receives fully contextualized tickets that make investigation and resolution faster.

What you gain from monitoring

Adding this capability to your support services provides clear benefits:

• Faster resolution. Alerts are instantly converted into support actions
• Fewer disruptions. Problems are addressed before users feel the impact
• Low effort. Setup is quick and monitoring runs automatically
• Greater transparency. Gain real-time visibility into your Dynamics 365 environment
• Higher ROI. Ensure your system delivers consistent business value

Whether you use ERP, CRM, or custom Power Platform solutions, this accelerator helps you operate with greater confidence and control.

Options for AlfaPeople support clients

The monitoring accelerator is available in two flexible packages:

• Basic: dashboards for visibility and diagnostics
• Extended: dashboards plus automatic ticket creation using Logic Apps

Both packages are simple to implement and designed to complement your existing AlfaPeople support services.

This is not a standalone product. It is an enhancement to AlfaPeople’s managed services. While it is especially relevant for AMS customers, it can also be configured for other AlfaPeople support clients.

See it in action

If you are an AlfaPeople support customer, speak with your AMS contact today to activate proactive monitoring. You can also schedule a demo to explore how it improves Dynamics 365 performance and support outcomes.