New features and functionalities for greater efficiency and competitive advantages

Digital transformation continues to accelerate, and Microsoft Business Applications are the key to greater efficiency and innovation in many companies. In March 2025, new features and technologies will set the tone, making day-to-day work easier and increasing competitiveness. In this article, we present the latest developments in AI, mixed reality, data visualization, and more.

Smarter supply chain with Agentic Systems

Supply chains in wholesale and the consumer goods industry are complex – delays and bottlenecks cost time and money. Microsoft, therefore, relies on Agentic Systems to make processes smarter and more flexible. These AI-supported systems optimize inventories, improve demand forecasts, and automate decision-making processes. The result: more efficient supply chains, less downtime, and better adaptation to market changes. This technology can be a real competitive advantage, especially for companies with global supply networks.

AI innovation for financial service providers

The financial industry is under pressure to optimize processes while providing a better customer experience. Microsoft Cloud for Financial Services helps companies do just that with industry-specific AI solutions. Copilot applications help to personalize customer interactions, better assess risks, and automate repetitive tasks. This leaves more time for strategic decisions and innovation. There is a clear focus on security and compliance to meet increasing regulatory requirements.

Mixed reality for field service – working more efficiently with D365 Field Service

Field service technicians often face complex challenges – from difficult repairs to a lack of on-site information. Dynamics 365 Field Service brings a new dimension of support with mixed reality and spatial annotations. Technicians can leave digital notes directly in the real environment, access step-by-step instructions via Microsoft HoloLens, or collaborate in real time with experts. This saves time, reduces errors, and improves service for customers.

You can see what this technology looks like in practice in this short video:

Visualize data easily with Power Apps and Copilot

Data is at the heart of every app, but there is often no quick and intuitive way to analyse it. “Visualize with Copilot” in Power Apps changes that. Tables and data sets can be converted directly into interactive Power BI charts with just one click. This enables users to identify trends and make informed decisions without complicated configurations or manual report creation.

This function is particularly valuable for specialist departments and business users, as they can evaluate data quickly and visually without in-depth analysis knowledge. Seamless integration into Power Apps ensures ease of use.

New possibilities for customer satisfaction – surveys with Microsoft Copilot Studio

With the new Microsoft Copilot Studio feature for customer satisfaction surveys, companies can easily create and automatically evaluate customized surveys. This AI-supported solution offers personalized questions tailored to customer behavior and interactions, providing deeper insights into customers’ needs and wishes.
Seamless integration into Dynamics 365 makes the entire process – from creating the survey to analysing the results – more efficient. This provides companies with valuable data that helps them improve customer service and strengthen customer loyalty.

Ready for the innovations? Stay tuned and benefit!

The innovations in Microsoft Business Applications offer exciting opportunities to increase company efficiency and drive digital transformation forward. Whether through AI, mixed reality, or improved data visualization, there is a lot to discover and use.

And there’s more: on April 1, the new release will be launched with many additional highlights that offer you even more opportunities to make your company future-proof. Don’t miss our Release Wave Event on March 27, where we will present the most important new features in the usual compact format. You can look forward to it!

Would you like to learn more about the latest Microsoft Business Applications, or do you have questions about the new features? Contact us – our team will be happy to provide you with individual advice.