Successful customer service requires a meticulous customer experience model
Customer experience has never been so complex. And it’s not you who leverages control over this important service and branding aspect of your business, rather [...]
Received a Negative Comment? Use it for Your Customer Service Strategy
A couple of days ago, we held a webinar on Microsoft Dynamics 365 Customer Service. It was posted on our LinkedIn profile and I received [...]
Customer Service When Everyone is Mobile And Everyone is Social
Customer relations are constantly evolving: everyone is mobile, everyone is social and people believe in the opinions of their friends and peers more than in [...]
Using Microsoft Dynamics 365 in Service Businesses
Service businesses are much more sensitive to results generated by good customer care, and that's where Microsoft Dynamics 365 comes in, enabling those relationships between your client and [...]
Smart Customer Service with Power BI
Visualizing and accessing company data can be overwhelming without the right tools. Many different analysis services and instruments are used every day, with each one contributing [...]
Multi-Channel Complaints = Omni-Channel Customer Service
In today's highly competitive market, companies need to look for a differentiating factor based on the relationship they have with their customers, generating trust from [...]
Create world-class digital customer experiences
A customer service is doing so much more than just handling tickets, open new accounts. Customer service needs to be able to answer questions on [...]
