Dynamics 365 Customer Service

Your roadmap to AI in manufacturing from readiness to ROI

AI is revolutionizing manufacturing, from predictive maintenance and smart supply chains to real-time quality control. But […]

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Your roadmap to AI in manufacturing from readiness to ROI

Dynamics 365 Customer Service

Successful customer service requires a meticulous customer experience model
AlfaPeople Global
Feb 19, 2019

Successful customer service requires a meticulous customer experience model

Customer experience has never been so complex. And it’s not you who leverages control over this […]

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Received a Negative Comment? Use it for Your Customer Service Strategy
AlfaPeople
Nov 02, 2018

Received a Negative Comment? Use it for Your Customer Service Strategy

A couple of days ago, we held a webinar on Microsoft Dynamics 365 Customer Service. It […]

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Customer Service When Everyone is Mobile And Everyone is Social
AlfaPeople Global
Oct 05, 2018

Customer Service When Everyone is Mobile And Everyone is Social

Customer relations are constantly evolving: everyone is mobile, everyone is social and people believe in the […]

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Multi-Channel Complaints = Omni-Channel Customer Service
AlfaPeople Global
Aug 09, 2018

Multi-Channel Complaints = Omni-Channel Customer Service

In today’s highly competitive market, companies need to look for a differentiating factor based on the […]

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Create world-class digital customer experiences
AlfaPeople Global
Feb 19, 2018

Create world-class digital customer experiences

Digital Customer Experiences – A customer service is doing so much more than just handling tickets, […]

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