CRM

Explainable Artificial Intelligence

Artificial intelligence (AI) continues to revolutionize industries worldwide, but as it becomes more integral to decision-making […]

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Explainable Artificial Intelligence

CRM

The Future of Customer Service: How AI-Driven Contact Centers Are Redefining the Customer Experience
AlfaPeople Global
Oct 29, 2024

The Future of Customer Service: How AI-Driven Contact Centers Are Redefining the Customer Experience

In today’s fast-paced business landscape, customer service is evolving rapidly, and contact centers are at the […]

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How AI and Microsoft Copilot Are Revolutionizing Customer Service in Contact Centers
AlfaPeople Global
Oct 21, 2024

How AI and Microsoft Copilot Are Revolutionizing Customer Service in Contact Centers

The modern contact center is no longer just a hub for managing customer inquiries—it has evolved […]

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Ensuring Dynamics 365 Integrity: Key Strategies for Keeping Your System Secure and Updated
AlfaPeople Global
Sep 16, 2024

Ensuring Dynamics 365 Integrity: Key Strategies for Keeping Your System Secure and Updated

In today’s digital age, maintaining Dynamics 365 security and updates is crucial to ensure operational continuity […]

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CRM or ERP? What’s the best software for my company?
AlfaPeople Global
Dec 18, 2019

CRM or ERP? What’s the best software for my company?

Microsoft Dynamics 365 is one of the most recognized software providers worldwide and is currently partnered […]

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3 tips to optimize your sales conversion using CRM
AlfaPeople Global
Oct 11, 2019

3 tips to optimize your sales conversion using CRM

In the midst of a scenario marked by rising competitiveness, increasing sales conversion is certainly a […]

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Customer Service: How to delegate the dullest tasks to artificial intelligence
AlfaPeople Global
Jul 17, 2019

Customer Service: How to delegate the dullest tasks to artificial intelligence

Artificial Intelligence (AI) is currently the cornerstone of the customer experience:?it is a type of technology […]

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The economic benefits of moving your CRM to the cloud
AlfaPeople Global
Jan 24, 2019

The economic benefits of moving your CRM to the cloud

Utter the phrase “moving CRM to the cloud” in any given boardroom and you could expect […]

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Are you paying too much for your Microsoft Dynamics 365 licenses? Probably!
AlfaPeople
Oct 09, 2018

Are you paying too much for your Microsoft Dynamics 365 licenses? Probably!

I love Microsoft’s solutions, but their license models on the Microsoft Dynamics 365 platform… let’s just […]

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The operational value of a CRM solution sets the bar for the strategic value
AlfaPeople
Oct 08, 2018

The operational value of a CRM solution sets the bar for the strategic value

I have often heard companies talk about the fact that investments in CRM solutions don’t always […]

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Unleash the true power of your point of sale (POS) system
AlfaPeople Global
Aug 20, 2018

Unleash the true power of your point of sale (POS) system

Your Point of Sale (POS) software enables fast and efficient retail transactions. Customers love the convenience of swiping […]

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Why now is the best time to move your business to the cloud
AlfaPeople Global
Aug 08, 2018

Why now is the best time to move your business to the cloud

This is the best time to move your business to the cloud because your customers want […]

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The power of technology to create relationships and business
AlfaPeople Global
Jun 11, 2018

The power of technology to create relationships and business

Power of Technology – Today more than ever, sales seem to be driven by technology, social […]

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