The customer experience is at the core of the digital transformation ambitions of all organizations. To compete in today's marketplace, organizations must create meaningful personal [...]
Microsoft is placing its bets on Artificial Intelligence (AI), predictive systems and the development of codeless applications to drive greater organizational productivity. The result is [...]
Once again Microsoft's Future Decoded event turned out to be an amazing experience with many great insights from industry leaders, inspiring talks and informative sessions. [...]
The eagerly awaited keynote speech from Microsoft CEO Satya Nadella, which you can view in full here, offered not only many fascinating and playful insights [...]
Have you heard about the famous Chinese singer and poet Xiaoice? Or the influencer Zo? Advances in Artificial Intelligence (AI) are here to stay, and [...]
Artificial Intelligence (AI) is currently the cornerstone of the customer experience: it is a type of technology that attempts to emulate the learning processes of the [...]
It’s never been harder to retain a customer. That’s why seeing the world from a customer's point of view, understanding their habits, and offering them [...]
According to the National Chamber of Commerce, online sales increased by 31.7 % in 2017, proving that the experience of shopping online is an attractive way of acquiring [...]
The advent of technology has made it more and more present in people's daily lives. At the corporate level, this could not be different. It’s [...]
We know that it’s been a few years now since technology has taken space in the everyday life of people, in order to produce social [...]
A customer service is doing so much more than just handling tickets, open new accounts. Customer service needs to be able to answer questions on [...]
Bots are software-based, AI-powered services that via machine learning, semantic and cognitive services are able to respond to customer requests either via text or voice [...]
