When Microsoft Dynamics 365 becomes the backbone of your business, traditional break-fix support is no longer enough. Companies with growing complexity, such as those in Manufacturing, distribution, wholesale, and Professional Services, require structured, proactive support to remain stable, secure, and future-ready.

That’s exactly what Application Management Services (AMS) delivers.

Moving beyond break-fix

Break-fix support is reactive by design: something breaks, you call your partner and hope for a timely fix. But this model quickly becomes a bottleneck when your CRM or ERP supports critical business processes.

AMS shifts this paradigm.

With AMS, you get a strategic partnership that:

• Prevents issues before they occur
• Aligns IT and business goals
• Supports continuous improvement and innovation
• Scales as your business grows

What AMS from AlfaPeople includes

At AlfaPeople, we offer a structured AMS framework specifically designed for Microsoft Dynamics 365 across CRM, ERP, and the Power Platform. Here’s how it works:

Strategic governance
You’re assigned a dedicated Service Delivery Manager who ensures alignment between your roadmap, ongoing issues, and Microsoft’s update cadence.

Preventive support
Through proactive health checks, early warnings, and periodic reviews, we help you avoid downtime and performance issues before they affect operations.

Expert execution
Our AMS provides you with access to certified consultants and developers who are familiar with your system and respond quickly when needed. Whether it’s minor fixes or major incidents, you have a team you can trust.

Transparent reporting
Everything is tracked, measured, and reported. That includes KPIs, SLA adherence, backlog trends, and service improvements, so you always have complete visibility.

When is it time to switch?

Many organizations do not realize they’ve outgrown their partner until something critical happens. Here are some common scenarios that suggest it’s time to move to a more structured support model:

• Your current partner lacks a proactive approach and only solves issues when you escalate.
• You don’t have clear governance or reporting around ongoing support.
• You aren’t getting advice on how to adopt new Microsoft features like Copilot.
• Your internal team is carrying too much of the workload due to unclear partner responsibilities.

If any of these sounds familiar, AMS can bring the structure and reliability you need.

Designed for growth

AlfaPeople’s AMS is designed for organizations with ambitious goals. Whether you’re expanding into new markets or simply trying to stabilize after rapid internal change, our model provides flexibility, capacity, and accountability.

We’re present in 14 countries across Europe, the Americas, the Middle East, and China, providing global coverage with local care.

A long-term partnership

One of the most significant advantages of AMS is that it evolves with your business. As Microsoft releases new features, modules, and AI capabilities like Copilot, you won’t be left behind. We help you plan, pilot improvements, and roll out changes at the right pace.

That’s the difference between a vendor and a long-term partner.

Let´s talk

If your current Microsoft partner isn’t providing the support you need, or if you’re not sure whether your setup is being managed effectively, let’s start a conversation.

With AlfaPeople’s AMS, you get more than support. You get a roadmap, a team, and a system that keeps delivering value.

Book your free consultation to explore how AMS can help you grow.