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Be more than just reactive: provide your customers with proactive and predictive services
Providing quality field service is a challenge for companies operating in this modality.
Microsoft Dynamics 365 Field Service was designed exactly to optimize service orders in the field,
both with regard to efficient and effective management, and for technicians to provide
more personalized and assertive services to customers.
With Microsoft Dynamics 365 Field Service, managers are able to analyze service orders in 360º, as well as their status and all the necessary information, to distribute them for the respective field technicians. With this solution, we can link the demand to the specialty of each field professional, who will be able to fill in the information in real time with customer data, which results in more productive, faster, efficient, and personalized services.
It’s possible to proactively monitor machines and equipment, either to detect anomalies, prevent failures, breakdowns, or any other problem. Microsoft Dynamics 365 Field Service sends alerts and messages to managers via IoT (Internet of Things) so everything can be monitored remotely.
It is also possible to remotely detect and resolve some machine and equipment problems proactively, even before customers notice them, using IoT sensors integrated with Microsoft Dynamics 365 Field Service, which execute remote commands.
Microsoft Dynamics 365 Field Service performs the control and general checking of all parts, machines and equipment, issuing alerts if it’s necessary to change or repair any item, thus preventing them from stopping and, consequently, compromising the operation.
Microsoft Dynamics 365 Field Service Resource Scheduling Optimization (RSO) intelligently and automatically schedules the best technician to fulfill each work order based on demand, location of field technicians, and the skills/specialties of these professionals for the types of request. This functionality has the ability to schedule several work orders at the same time, maximizing the efficiency of field technicians and managers.
Individual management of field technicians having, on a single screen, information about their skills and real-time status of each service, makes management better, more assertive, safer, more strategic, and faster at decision-making.
Through Microsoft Dynamics 365 Field Service dashboards, managers can have a 360º real-time view of customers, as well as the activities already carried out, pending and future of each field technician. With this, it becomes possible to analyze daily occurrences and obtain insights for improving the area. Microsoft Dynamics 365 Field Service can be integrated with legacy systems and other tools used by the company, which makes the solution even more robust and generates more analytical capacity for managers.
With Microsoft Dynamics 365 Field Service, field technicians do not need to go to the company to pick up work orders. All demands are centralized in the system, which can be accessed online or offline, via desktop , cell phone, or tablet.
With HoloLens(Microsoft’s virtual reality device) or Dynamics 365 Remote Assist Mobile, field technicians can share with other colleagues in real time and remotely, the vision of the place that needs an intervention so that the right specialists can indicate exactly what should be done, using mixed reality.
Microsoft Dynamics 365 Field Service has advanced Artificial Intelligence (AI), IoT, mixed reality and dashboards features, which centralize service order data.
Microsoft Dynamics 365 Field Service is aimed at organizations of all sizes and segments that provide field service.
Microsoft Dynamics 365 Field Service is a cloud-based solution from Microsoft designed to help businesses optimize their field service operations and enhance customer service efficiency. The platform enables businesses to manage work orders, optimize resources, automate maintenance tasks, and provide real-time insights into field service activities to improve service delivery and reduce costs.
Dynamics 365 Field Service provides numerous benefits, including improved scheduling and dispatching of field technicians, real-time visibility into service progress, automated reminders, proactive maintenance, and mobile tools for field employees. These features lead to faster problem resolution, higher customer satisfaction, and lower operational costs.
Dynamics 365 Field Service is ideal for companies that employ service technicians, such as utilities, manufacturing, telecommunications, healthcare, and property maintenance businesses. It is especially suited for organizations seeking to optimize service processes and ensure seamless communication between back-office staff and field service teams.
Dynamics 365 Field Service includes a wide range of features, such as scheduling and dispatching, work order management, mobile apps for technicians, preventive maintenance, resource optimization, IoT integration, real-time monitoring, and customer communication tools. The platform helps businesses efficiently manage service orders and ensures technicians are in the right place at the right time.
Yes, Dynamics 365 Field Service integrates seamlessly with other Dynamics 365 products, such as Dynamics 365 Sales, Dynamics 365 Customer Service, and Power BI. It also connects with external CRM, ERP, and third-party systems. This integration gives businesses a comprehensive view of their service processes and data, enhancing overall efficiency.
Using IoT (Internet of Things), Dynamics 365 Field Service enables preventive maintenance by leveraging equipment sensors to identify potential issues early and initiate proactive maintenance actions. This allows businesses to address problems before they occur, reducing downtime and improving customer satisfaction. Technicians are automatically notified when maintenance is required.
Dynamics 365 Field Service provides technicians with a mobile application that gives them access to work orders, customer information, and equipment details. It also allows them to update repair and maintenance statuses in real-time. Additional features include navigation tools, photo uploads, documentation, and communication with back-office staff. These capabilities enhance efficiency and enable technicians to complete their tasks faster and more accurately.
Yes, Dynamics 365 Field Service features an intuitive and user-friendly interface that makes it easy for back-office staff and field technicians to use the platform. The mobile app is especially user-friendly, allowing technicians to track work orders, upload documentation, and communicate in real time with the back office. Additionally, the platform can be easily customized to meet a business’s specific needs.
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