Dynamics CRM

A Solution to drive sales,
customer service and marketing efficiency

Microsoft Dynamics CRM is a customer relationship management solution that enables organizations to drive sales, service and marketing efficiency by understanding customer behaviour and enabling the process of providing an outstanding customer experience. Dynamics CRM is a powerful toolbox that combines data optimisation and intelligent access making the process of engaging with customers extremely simple.

As a result of this, Dynamics CRM empowers organizations to build long-term relationships with the ability to access data from any device: phone, tablet or computer. You can switch access from sales, service and marketing information, gaining insight into how your teams are performing. The menu can be configured in multiple ways, providing quick access to relevant information. You can quickly access accounts, contacts, leads, opportunities, cases, campaigns and much more.

Dynamics CRM Sales Module

Collaborative, flexible, easy configuration and a single view.

Dynamics CRM Sales Module

Every interaction with a customer is as important as the first. With this solution, service agents are empowered thanks to a single view from which to access information and provide experiences, which truly connect them to customers.

This powerful and comprehensive solution provides all the tools and insights needed to help a sales team plan and sell more effectively, focus on its target metrics and build positive relationships with customers.

The Dynamics CRM Sales Module provides a structured process for your sales department to follow and a consistent framework for streamlining business processes and procedures. All your team can follow the practices you define: qualify, develop, prove, negotiate and close.

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Dynamics CRM Marketing Module

Drive efficient marketing campaigns with full control on your marketing list.

Dynamics CRM Marketing Module

This CRM solution allows advanced, integrated marketing design and management by marketing teams. It enables the planning, execution, operation, and analysis of multiple campaigns in all channels, including digital, social and off-line. Marketers can use powerful analytics functionality to produce meaningful results and insight on their activities to establish the ROI. Dynamics CRM Marketing Module has the added benefit of helping the Sales and Marketing teams collaborate and share the same view of every customer journey

The Dynamics CRM Marketing Module allows you to create campaigns and manage your marketing lists. You can add any relevant criteria to filter the targets for marketing campaigns including from a particular city or interest, as well as those keen to hear about a specific product or service from your organization. Marketing lists may also be used to keep track of event participation, newsletter performance, subscriber information and much more.

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Dynamics CRM Service Module

Utilising powerful and meaningful feedback from customers.

Dynamics CRM Service Module

Dynamics CRM Service Module helps you to ensure that all the individuals working in your customer service department follow the same process so that when a case is created, your customer service can prioritise and take action.

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