Overview

Enable your organization to grow, adapt, and evolve
to meet the needs of your customers with Dynamics 365

Microsoft Dynamics 365 is the next generation of intelligent business applications in the cloud. Microsoft 365 unifies CRM and ERP capabilities by delivering new purpose-built applications to help manage specific business functions, including Sales, Customer Service, Field Service, Operations, Marketing, Project Service Automation and Financials. Designed to be personalized, enable greater productivity, deliver deeper insights and adapt to business needs, Dynamics 365 applications help businesses accelerate digital transformation to meet the changing needs of customers and capture the new business opportunities of tomorrow.

Learn about licensing

All of the Microsoft Dynamics 365 applications have built-in insights, predictive intelligence and workflow optimization, which will be delivered through simple, easy-to-use, mobile experiences with offline capabilities. Power BI and Cortana Intelligence will be natively embedded to help customers achieve their business goals with predictive insights, prescriptive advice and actionable next steps. Dynamics 365 will also have connected experiences to the new business user friendly SaaS applications, Microsoft PowerApps and Microsoft Flow which provide application extensibility and a common data model that is also shared with Office 365.

Dynamics 365 provides users a modern and familiar experience with built in insights, intelligence and workflow. They also use a common data model and consistent application platform to ensure consistency, interoperability and extensibility. Dynamics 365 enables users to:
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  • Start with what they need by offering apps that fit roles, industries, businesses.
  • Enable greater productivity where they need it by connecting structured workflow of business applications and processes with the unstructured work of collaboration and productivity so employees are empowered with productivity tools surfaced in the context of their business processes.
  • Get built-in Intelligence with business applications that infuses big data, advanced analytics and IoT into processes out-of-the-box to proactively guide employees and customers to optimal outcomes.
  • Be ready for growth through nimble, adaptable applications, that allow them to compose, modify and extend processes in real-time. Business users are empowered to change and adapt without IT. And organizations can reimagine their business model with a consistent, flexible, extensible platform.

Interview with analyst Ray Wang

Interview with Marston’s Mike McMinn

Interview with Microsoft’s Angela Bandlow

Dynamics 365 Editions

Dynamics 365 has two editions, Enterprise and Business editions. The Enterprise edition is optimized for 250+ employees and includes the capabilities of Dynamics CRM Online and Dynamics AX products that existed in market pre Q4CY16. The Business edition is optimized for 10-250 employees and contains Financials (currently known as Project Madeira) at launch with future expected sales and marketing applications.

Business edition

  • Optimized for 10-250 employees
  • Financials (“Project Madeira”)
  • Sales (future) and Marketing (future)
  • Cloud only
  • 300 seat maximum

Enterprise edition

  • Optimized for 250+ employees
  • Comprises CRMOL and AX
  • On line / On premisses dual use rights
  • 20 user minimum on AX related SKUs

Dynamics 365 Applications

Dynamics Sales – Automate your sales processes to increase revenue, boost productivity, gain key insights, and reduce costs. Microsoft Dynamics 365 for Sales features a highly intuitive interface and Microsoft Office—embedded capabilities. Read More >>

Dynamics Customer Service – Every interaction matters in customer service. Earn loyalty, empower agents, and stay agile with a single, unified customer experience. Read More >>

Field Service – Keep the customer at the center of your business. Read More >>

Dynamics Project Service Automation – Unlock the value of project excellence, customer trust and team empowerment with the transformative experience of Project Service Automation. Read More >>

Dynamics Marketing – Get a powerful, industry-leading marketing solution with Adobe Marketing Cloud. Read More >>

Dynamics Operations – Work smarter than ever before with intelligent tools for the modern workplace. Microsoft Dynamics 365 for Operations brings together the best from Microsoft and enables you to make smarter decisions, redesign business processes faster, and fuel business growth. Read More >>

Dynamics Financials – Microsoft Dynamics 365 for Financials makes ordering, selling, invoicing, and reporting easier and faster with a business management solution designed for small and midsized businesses. Read More >>

Dynamics Customer Insight – Use intelligent analytics to better understand and engage with your customer. Empower your employees with relevant insights. Read More >>

Other Interesting Links

  • Power Apps – Click here to read more.
  • Flow – Click here to read more.
  • Power BI – Click here to read more.
  • Microsoft AZURE – Click here to read more.
  • Cortana Intelligence Suite – Click here to read more.
  • Microsoft common data model – Click here to read more.

Dynamics 365, Enterprise Edition Availability

What are the existing customer options?

Customer Success Stories

Acetogen
Dynamics AX
Retail

Demain Foundation
Dynamics CRM
Professional Services

JHSF
Dynamics CRM
Real Estate

Kirin
Dynamics CRM
Manufacturing

See all

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