Infographic: Microsoft Dynamics 365 Customer Service: Win customers for life

Offer the best personalized shopping experience, providing optimized data with unified technology.

• With Microsoft Dynamics 365 Customer Service, all customer information is saved centrally.
• Allows you to interact with customers on their preferred channel, including chat, SMS, Facebook, Messenger, WhatsApp, WeChat, Line, etc., through the omnichannel Customer Service functionalities.
• Follow up on customer issues through cases.
• Manage performance and productivity through reports and dashboards.
• Integrates with the industry’s leading AI applications such as Microsoft Power Virtual Agents, Customer Insights, and Customer Service Insights.
• The visual interfaces reduce the handling time of service calls considerably. You increase your effectiveness while you increase customer satisfaction.