Modernize Your IT Service with Provance ITSM for Dynamics 365
The demands placed on IT departments have changed significantly in recent years. IT tasks have become more complex and varied, while companies are heavily reliant [...]
Modern Service Management: Do you have a policy of registering cases?
The many cases that are created in a Modern Service Management solution can contain valuable business insights. The cases may, for example, reveal information holes [...]
Recipe: How to spend the least money on consultants in a Modern Service Management project
Time is, as you know, money. If there is anything that can take time and cost money in implementing a Modern Service Management solution, it's a combination of bad decisions, inefficient processes, and malpractice. Here Allan Pihl from AlfaPeople is listing eight central topics, that companies should consider in the implementation process to [...]
Is your Modern Service Management project biased?
There may be many reasons why a Modern Service Management project after completion of implementation does not meet expectations. The project manager or project members [...]
5 Important steps to succeed with Modern Service Management
Greater transparency. Higher efficiency. Measurable results. These are some of the benefits associated with implementing Modern Service Management. But if companies are to reap the [...]
Modern Service Management connects core processes across the system landscape
Information silos are one of the biggest challenges of the digital organization. With Modern Service Management, you can systematically support the inventory of manual and, [...]
Everything Under One Roof – With Provance ITSM Solution
Over the past two decades, the IT Infrastructure Library (ITIL) has become established as the basis for ITSM in the DACH region. ITIL is a [...]
Best-of-Suite with Dynamics 365 and Provance ITSM
One of the major challenges faced by companies in relation to their IT strategy is whether to follow a Best-of-Suite or Best-of-Breed strategy. If you [...]
The Times They Are A Changin’ – But ITIL Lives On
There is no doubt that the IT Service Desk environment is changing rapidly but does this mean there is no longer room for ITIL? The [...]
Three services to kickstart Your ITSM strategy
At AlfaPeople we are committed to getting our customers on track with their digital transformation journey by use of quality solutions, powered by a team [...]
