Microsoft Dynamics 365 for Retail

Microsoft Dynamics 365 for Retail Overview

Drive seamless, unified commerce across channels

Shoppers today are demanding seamless retail experiences. With no place for mistakes, many retailers are struggling to deliver sales and service experiences that reflect the quality of their products! It’s no longer about what you’re selling – it’s about how you sell it! Microsoft Dynamics 365 for Retail provides businesses in the sector with comprehensive retail CRM and ERP systems for mobility, agility and improved control over your commerce. From the delivery of cross-channel incentives to full insight into your business’ financial performance, Dynamics 365 for Retail is your ticket to the digital era!

“The implementation, training, and after sale support was amazing, and we have already engaged AlfaPeople to upgrade us to the next version, which happened seamlessly. We trust their team and view them as an extension of our own internal resources.”

Michael Berry
Chief Technology Officer

Build your brand with smarter digital business tools

Today, your customers want impeccable experiences with your brand and its services, across devices and in real-time. Dynamics 365 for retail is Microsoft’s state-of-the-art solution to meet customers on their terms. With mixed retail ERP and CRM systems unifying customer and product data into a centralized database, you gain full insight into customer engagement and empower your teams to structure daily processes and interactions around shoppers’ individual needs. Deploy targeted loyalty programs. Offer a full suite of payment processors. Collate data with real-time retail analytics tools like Power BI.

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Video - Dynamics 365 for Retail - Features Overview

How Dynamics 365 works for ambitious retailers

For truly ambitious retailers, Microsoft Dynamics 365 for Retail is one of the best retail CRM and ERP solutions on the market, with unrivaled integration with Microsoft’s business tools and the secure, affordable and agile Microsoft Azure cloud services. Among the benefits of Dynamics 365 for Retail are its powerful reporting and retail analytics tools which draw on the solution’s centralized database of product and customer information.

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Gain full insight into customer experience

Dynamics 365 for Retail provides all types of retailers with configurations to appropriately manage payment methods, deliveries, price groups, income and expense accounts, registers, and staff. Pooling customer interactions with these variables into a common database, you can then monitor trends and buying habits to tailor unique shopping experiences around your customers’ individual needs, across multiple devices and channels, and with social tools and targeted cross-channel incentive programs.

Cut costs and boost competitiveness

The most reliable retail CRM must provide businesses in the sector with a clear pathway to competitiveness and growth. Dynamics 365 for Retail is comprised of an extensive set of systems and tools – all configurable to your specific needs – that simplify employee workflows and provide rich insights for smarter, personalized engagement with customers. What’s more, Dynamics 365 allows you to effectively manage merchandising and distribution, reduce fulfillment costs and improve inventory practices.

Data-driven management

Fuel data-driven decision making at all levels with retail business analytics tools! Think inventories, accounting, logistics, human resources and storage – just to name a few. With systems and processes now aligned, and teams and managers having greater visibility over the pipeline, they can now make better use of the data to track and compare performance. With Dynamics 365 for Retail, you can determine realistic KPIs and best practice on a wider scale, at all levels of the organization.

Spotlight: Retail

AlfaPeople is a leading partner for organizations wanting to reach well beyond the core retails benefits of Dynamics 365. For more than a decade, AlfaPeople has been a leading provider of Dynamics solutions in the retail sector worldwide. We work with our partners on the implementation of the very best retail ERP and CRM solutions, focusing on merchandising management, customer service, sales and retail business analytics, and even manufacturing. We know from experience that Dynamics 365 for Retail is one of the best CRM and ERP retail systems to manage product demand, streamline sourcing and replenishment, and amplify sales and incentives strategies. Our expert Microsoft-certified consultant works to ensure your retail business is offering the right products in the right channels at the right price.

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Did you know?

“By 2025, customer service organizations that embed AI in their multichannel customer engagement platform will elevate operational efficiency by 25%.” *

“By 2023, organizations that are part of a connected digital business ecosystem will have 40% of their customer service cases initiated by partners in that ecosystem.” *

“By 2022, one-third of complex field service organizations will utilize machine learning to predict work duration and/or parts requirements, rising from less than 2% today.” *

*Gartner, Predicts 2019: CRM Customer Service and Support, December 13, 2018

Cover of the whitepaper Up in the Cloud – Ensure Your Future

What’s life like on the Cloud?

Microsoft Dynamics 365 is a gateway for Retail companies to access Cloud-based technologies for the effective management of global workforces needing a live, single view of the customer. With Microsoft Azure (Microsoft’s Cloud system) and Office 365, power of Dynamics 365 reaches new heights, offering users independence, storage, scalability and availability.

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