Microsoft Dynamics 365

Microsoft Dynamics 365

Achieve operational excellence and create
more engaging customer experiences.

Microsoft Dynamics 365

Did you know that it’s possible to integrate all your company’s business processes without the need of a large investment? Microsoft Dynamics 365, which encompasses a set of intelligent business-oriented applications, goes beyond traditional CRM and ERP. It connects internal teams, customers and partners, and automates processes ranging from digital marketing and demand generation, going through sales, financial management, production, and customer service activities. 

  • Marketing

    Drive bolder strategies and campaigns with Microsoft’s cloud-fueled marketing technology

  • Sales

    Improve your company’s Sales team performance

  • Project Operations

    Connect all relevant departments into a single system to deliver successful and profitable projects

    Project Operations
  • Customer Service

    Unrivalled digital engagement tools to revolutionize your customer service

    Customer Service
  • Field Service

    Be more than just reactive: provide your customers with proactive and predictive services

    Field Service
  • Finance

    Streamline and integrate finance and operations with excellence

  • Commerce

    Transform how you serve your customers across different channels

  • Supply Chain Management

    Build a resilient, agile and sustainable supply chain with Microsoft Dynamics 365 Supply Chain Management

    Supply Chain Management
  • Business Central

    Make it easy and fast for your small or medium-sized business to grow.

    Business Central
  • Human Resources

    Lock down industry-leading candidates. Reap big returns on your HR investment.

    Human Resources
  • Customer Insights

    Get to know your customers in depth with Microsoft Dynamics 365 Customer Insights.

    Customer Insights

Make an impact, overcome barriers, adapt to everything and innovate in record time.

How can Dynamics 365 help your organization?


Microsoft Dynamics 365 integrates operational, financial, and customer data into a single system, reducing data and information silos, as well as potential errors. In this way, it accelerates processes and consequently generates more efficiency.

Scalability and Intelligence

With Microsoft Dynamics 365, your operation becomes hyperconnected, smooth, assertive, efficient, and productive, thus generating scale and more value for the business, as well as for customers and employees. The data managed by the applications provide predictive and AI-driven insights to help with quick decision-making.


With all processes integrated, your operation becomes faster. The exchange of information becomes fully automated, unified on a single screen, with more transparency in communication and data control, enabling a 360º view of the demands and their respective status.

Axel Bartmann

Axel Bartmann

Company Speaker & Marketing Manager at Manz

Axel Bartmann

Company Speaker & Marketing Manager at Manz

“Without the support of AlfaPeople, it would have been difficult to bundle our complex sales structures and processes into a new system. Our international scope and the variety of our business areas were some of the major challenges we faced. AlfaPeople competency ensured we could overcome all hurdles. Today, our Dynamics 365 Sales is indispensable and has brought a significant improvement not only to sales but also to our existing interfaces.”

Who else is using Dynamics 365?

Frequently Asked Questions

What is Microsoft Dynamics 365?

Microsoft Dynamics 365 is a platform that integrates CRM (Customer Relationship Management) and ERP (Enterprise Resource Planning) functionalities, allowing businesses to efficiently manage finances, operations, sales, and customer service in an integrated manner.

What are the main benefits of using Microsoft Dynamics 365?

Microsoft Dynamics 365 improves operational efficiency, centralizes data management, provides AI-driven insights, enhances customer experience, and allows for process customization, thereby increasing productivity and strategic decision-making.

How can Microsoft Dynamics 365 help with customer service?

Dynamics 365 offers advanced tools for customer service management, including omnichannel support, service automation, AI-driven customer insights, and personalized service, significantly improving customer satisfaction and loyalty.

What are the key functionalities of Microsoft Dynamics 365?

Dynamics 365 includes functionalities for financial management, operations, supply chain, sales, marketing, customer service, human resources, and more. It also integrates AI and automation tools to optimize business processes.

How does Microsoft Dynamics 365 integrate with other Microsoft tools?

Microsoft Dynamics 365 integrates with other Microsoft tools such as Office 365, Power BI, Power Apps, and Azure. This enables more efficient collaboration, greater data visibility, and more integrated and automated business processes.

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