Microsoft Dynamics 365 Field Service

Unleashing the full force of technology for seamless, integrated Field Service delivery

Deliver enhanced field service solutions in an automated blink of the eye with IoT, machine learning and mixed reality tools. Boost customer satisfaction using self-service, omni-channel alerts and seamless scheduling and routing. Eliminate operational errors and unlock the true potential of your teams with Microsoft Dynamics 365 Field Service.

About Microsoft Dynamics 365 Field Service

Integrate your operations with the technology of tomorrow

Microsoft Dynamics 365 Field Service is a CRM (Customer Relationship Management) platform that injects new life into your Field Service operations. With a slate of customer-centric tools and technologies, your business can enter the digital era offering speed, quality and flexibility. Customers and an increasingly versatile, tech-savvy workforce expect nothing less of Field Service providers. Watch this short video to understand how Microsoft Dynamics 365 Field Service can work for you!

Driving innovation in Field Service delivery

Leading global Microsoft partner AlfaPeople offers businesses of all shapes and sizes a range of implementation mechanisms and customizations to ensure Microsoft Dynamics 365 Field Service works to meet your ambitious commercial and operational goals. Our experts across 14 countries see the big, global picture around digital transformation – and we’re here to put that insight and experience to work on your pathway to digital transformation.

One of the biggest challenges facing modern construction companies is their oversight of crews, supplies and projects. This is where technology like Microsoft Dynamics 365 Field Service can intervene to provide integrated end-user experiences and the improved management and delivery of products and services. With a single unified interface, Dynamics 365 Field Services allows construction companies to automate work orders and control the provision of tools and supplies. AlfaPeople promotes operational efficiency, delivering the functionalities needed to synchronize and track inventory, administer resources and reduce response times for increased productivity and the effective fulfilment of work orders.

The high-stakes nature of the mining sector means that errors in planning and the allocation of resources can often end in huge and unnecessary costs. Mining companies can easily overhaul these complex problem areas in their business with intelligent user-friendly technology like Dynamics 365 Field Services. AlfaPeople works with mining-sector companies on the implementation of Microsoft Dynamicss digital tools for the allocation of resources, the integrated management of work orders and case management, and the streamlining of field operations. With a slate of automated functions and AI capabilities, it reduces response times and guarantees access to information from multiple devices in real-time.

The aim of todays service game is to replace reactive case management practices with proactive, all-encompassing digital tools like Dynamics 365 Field Service. With its centralized databasing tools and automation features, this expert technology ensures customer service agents can work punctually and set up follow-up visits for technicians, effectively resolving cases and avoiding escalations. AlfaPeople engages with companies to ensure the service component of their business is operating effectively from Dynamics 365s single interactive interface, where agents can check the status and availability of technicians, as well as customer records, in real-time.

Machinery and Parts businesses operate with huge costs in manufacturing, shipping and maintenance, among other areas of their operations. With over 15 years experience, AlfaPeople provide expert services for digital transformation in the field service operations of machinery and parts firms, where the risks stemming a lack of proper maintenance are constant and the difficulties addressing case volumes and resources can significantly hamper daily operations and the bottom line. Dynamics 365 Field Services deploys IOT technology for the real-time, cloud-based management of resources, automated fault correction and the scheduling of technicians. Predictive and preventative, this state-of-the-art technology can set Machinery and Parts businesses on a new, clear path toward growth.

Microsoft Dynamics 365 Field Service is a powerful tool for the telecommunications sector where trends and innovation in field service are often defined. Telecommunications companies must find ways to address growing case volumes, resource management and service quality in an era where demands for speedy and effective service delivery are on the rise. With over 15 years experience, AlfaPeople delivers a range of Dynamics 365 Field Service tools for the sector, including its Universal Resource Scheduling tool and multiple automated and AI-powered functionalities, for smarter allocation of resources and case resolution.

Financial service companies like those in the insurance sector face several challenges in their daily field service operations, including the preparation and processing of high volumes of forms and physical documentation. Deploying Microsoft Dynamics 365 Field Service, AlfaPeople has worked with companies like Linx in Brazil on the transformation of their field service operations. In addition to addressing traditional challenges like opening, planning and scheduling of service orders, Microsofts expert technology brings mobility and agility for evidence gathering evidence to service execution, reporting and customer service.

Did you know?

By 2022, one-third of complex field service organizations will utilize machine learning to predict work duration and/or parts requirements, rising from less than 2% today.*

* Gartner, Predicts 2019: CRM Customer Service and Support, 13 December 2018.

Leading Field Service providers use Dynamics 365

Growing competitiveness among Field Service providers boils down to a difference between innovation or inaction. Which type of provider are you? With the digital era eating up businesses not to mention entire industries  Microsoft Dynamics 365 Field Service provides your customers with automated and self-service outcomes so your technicians can focus where their knowledge, experience and curiosity should be: on complex, high-stakes case resolution

Focus every aspect of your operations on customer satisfaction

Customer satisfaction is increasingly setting businesses, their brands and their bottom lines, apart from their competitors. With seamless service experiences fueled by integrated and state-of-the-state technologies like IoT, machine learning and mixed reality, Dynamics 365 Field Service allows you to accelerate Field Service resolutions and avoid tricky escalations. Customers can receive omni-channel IoT alerts, ensuring immediate engagement, while self-service portals allow them to monitor their devices and understand how youre handling their cases.

Drive efficiencies and productivity where you never knew they existed

Microsoft Dynamics 365 Field Service is an integrated system of technologies and strategies for full, real-time insight into equipment, technician scheduling, routing, and customer engagement. With a slate of remote command and self-service tools, you can simultaneously cut costs while improving the integrity of your service. In an increasingly complex labor market, where technicians are hard to come by and ever harder to keep, Dynamics 365 also enhances the experience your teams have with customers by reducing unnecessary and cumbersome work.

Operate securely and smartly on the Cloud

One of the core benefits of Microsoft Dynamics 365 Field Service is well, it’s Microsoft! That means full integration with market-leading business technologies like Outlook, Excel and other CRM modules in the Dynamics 365 Customer Engagement Plan. With D365 Field Service, you also operate securely on Microsofts Cloud, which is monitored and optimized around the clock. If thats not enough, incorporate state-of-the-art add-ons or rely on support services like AlfaPeoples AMS!

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