Innovation meets efficiency: What’s new from Microsoft in November

Digital transformation is advancing rapidly, and Microsoft Business Applications are the key to greater efficiency, transparency, and innovation.

With the latest innovations in Dynamics 365, the Power Platform, and Microsoft Copilot’s AI-powered features, companies have powerful tools at their disposal to automate processes, accelerate decision-making, and optimize customer experiences. In our November 2025 highlights, we show how the latest features are revolutionizing your business processes – from financial management and project control to customer service and data analysis.

AI assistant for smart financial processes

The new Microsoft Copilot in Dynamics 365 Finance makes financial management smarter and more efficient. AI-powered assistants help automate complex tasks such as record-to-report and provide decision-makers with accurate insights in real time. Instead of manual effort, Copilot takes over the analysis and suggests optimizations across accounting and reporting. The result: less routine work, more strategic focus. Companies that rely on Dynamics 365 Finance benefit from seamless integration with Microsoft 365 and the Power Platform, accelerating processes and reducing costs.

More value for project management and resource planning

Microsoft makes it easy to switch from Project Online to Dynamics 365 Project Operations, bringing modern project management and resource planning features. Companies benefit from a unified platform that connects finance, sales, and project processes. Integration with Power Platform and Microsoft Copilot automates tasks, improves forecasts, and optimizes team collaboration. The result: less fragmentation, more transparency, and greater efficiency for complex projects.

AI agents in Dynamics 365 Sales enable more effective sales strategies

With the new Sales Research Agent in Dynamics 365 Sales, sales teams get an intelligent assistant that analyzes market and customer information at lightning speed. Instead of tedious research, the agent delivers relevant insights directly into the work environment, supported by Microsoft Copilot and the Power Platform. This enables salespeople to make informed decisions, optimize offers, and respond more quickly to opportunities. The result: greater efficiency, less manual work, and a clear competitive advantage for companies using Dynamics 365 Sales.

Seamless continuity and productivity in customer service

The latest features in Dynamics 365 Customer Service make customer service even more efficient. The new Session Restore ensures uninterrupted workflows – even when switching systems, the context is retained. In addition, the AI Agent Activity Feed provides an intelligent overview of all interactions, enabling service employees to respond more quickly. Individual productivity tools can now be integrated directly to personalize processes and speed up the processing of inquiries. Combined with Microsoft Copilot, this creates a powerful setup for first-class customer service.

Smarter customer contact, including compliance and data protection

The new Dynamics 365 Contact Center offers greater convenience and security for customer communications. With rich messaging for live chat and WhatsApp, companies can reach their customers where they are most active, including through interactive content for a better experience. At the same time, the new function for editing sensitive data in Voice AI agents ensures maximum compliance and data protection. Combined with Microsoft Copilot, this creates a powerful setup that increases both service quality and trust.

Efficient planning for your field service teams thanks to Exchange integration

The new Exchange integration in Dynamics 365 Field Service makes scheduling easier and more transparent for field service teams. Service orders can now be synchronized directly with Outlook calendars, allowing technicians and dispatchers to stay on top of things at all times. In combination with Microsoft Copilot, companies can not only automate appointments but also optimize resource utilization. The result: less coordination effort, greater customer satisfaction, and a seamless connection between field service and the Microsoft 365 world.

Improved Report Copilot for faster insights in Power BI

The new Report Copilot in Power BI makes report creation even more intuitive. With advanced AI capabilities, users can request complex analyses in natural language and immediately visualize them. This saves time and reduces dependence on manual modelling. Decision-makers get precise insights without having to dive deep into the data structure. Combined with the Microsoft Power Platform and Copilot, this creates a powerful toolset for data-driven decision-making, ideal for companies seeking to bring agility and transparency to their processes.

Conclusion: More efficiency, more AI, and more opportunities for you

Take advantage of the opportunities Microsoft Business Applications offers and take your business to the next level. Whether you already use Dynamics 365, Power BI, or the Power Platform, or are planning to get started, we can help you find the right solutions for your needs.

👉 Contact us now to learn more about the new features and work with us to shape your digital strategy.