What’s new with Microsoft Business Applications in June?

The June updates to Microsoft Business Applications demonstrate a focus on intelligent automation, enhanced collaboration between humans and AI, and increased control over data, processes, and resources.

Whether in ERP, CRM, low-code platforms, or analytics, Microsoft is increasingly linking its solutions to provide companies with targeted support in their digital transformation. In this article, you will find the most important innovations from the Dynamics 365 and Power Platform universe – compactly summarized and with a focus on business added value.

MCP Server: The brain behind Dynamics 365 is getting smarter

Microsoft is introducing a quiet revolution to Dynamics 365 ERP and CRM with the introduction of the new Model Context Protocol (MCP) Servers. These servers link business data, processes, and contextual information in real-time, a considerable leap for Copilot and other AI functions. This creates a deep, cross-application understanding of customers, supply chains, and finances. In short, Microsoft Dynamics 365 is not only becoming more automated, but also more intelligent. For companies, this means more precise predictions, better decisions, and a whole new level of efficiency. The MCP servers thus form the basis for what Microsoft calls the “autonomous enterprise”.

Autonomous agents in Dynamics 365 Finance: ERP becomes proactive

Microsoft Dynamics 365 Finance marks a new era in financial management, featuring autonomous agents that automate recurring processes independently. Whether budget approvals, cash flow monitoring, or forecasts: these AI-supported agents act based on real-time data, recognize deviations immediately, and automatically suggest measures. What is particularly exciting for CFOs is that automation goes far beyond traditional workflows – it thinks for itself. At the Gartner CFO Conference, Microsoft also presented further innovations relating to predictive insights and cross-process automation. The goal: a responsive, forward-looking financial system that minimizes risks and identifies opportunities at an early stage.

More clarity in financial planning with Business Central

Microsoft Dynamics 365 Business Central now makes financial management even more transparent. A new feature is the ability to evaluate subscription invoices directly in Power BI – ideal for companies with recurring sales. This allows trends, payment cycles, and deviations to be identified at a glance. This is supplemented by a practical function for checking total purchase amounts in documents. This helps keep an eye on budgets and identify risks at an early stage, especially when making purchases. These features offer more control, less manual rework, and strengthen well-founded financial decisions.

More time for customers, less for research: Copilot in sales

Witch Microsoft Copilot in Microsoft Dynamics 365 Sales, your sales team gets real support at every stage of the sales process. Whether market analyses, personalized offers, lead forecasts, or quick RFP responses: the new sales agents take over time-consuming tasks in the background. This allows sales staff to concentrate more on the customer focus and closing the deal. What is particularly exciting is that the recommendations are based on real-time data and continuously adapt to the course of the conversation or the opportunity at hand. This not only increases productivity, but also the closing rate. Copilot thus becomes a genuine assistant, rather than just a gimmick.

Customer service with AI boost: faster, smarter, more personalized

Microsoft Dynamics 365 Customer Service continues to evolve, with two new functions that reduce waiting times and relieve support teams. Thanks to the presence-based assignment, customer inquiries are automatically routed to agents with the proper skill set who are available. This not only reduces waiting times but also improves the experience for everyone involved. Additionally, the new Case Summary Agent automatically generates summaries of support cases, ideal for use during shift changes, escalations, or follow-ups. The AI analyzes content and creates clear, concise overviews in seconds. The result: faster processing, fewer errors, more satisfied customers.

Rethinking contact centers: efficiency meets flexibility

With Microsoft Dynamics 365 Contact Center, Microsoft is taking workforce management to a new level. New functions, such as shift planning, adherence tracking, and shift bidding, provide more transparency and flexibility for teams, helping managers maintain an overview. Thanks to precise forecasts of case and call volumes, capacities can be managed in a targeted manner. Particularly helpful are the new calendar view, simple absence management, and the ability to monitor queues in real-time. This enables contact centers to act proactively, rather than just reactively, and deliver a better service experience for your customers at the same time.

Power Apps: Low-code meets AI – a new approach to app development

Microsoft Power Apps marks a new era of app development, where humans and AI work side by side. The platform now brings Copilot-supported suggestions directly into app design, from data selection to the user interface. Also, a plus for developers: improved undo/redo functionalities in Power Apps Studio ensure more control and fewer errors. Another new feature is the Shareable Service Principal Name, which significantly simplifies the management of app access in companies. In short, Power Apps is even more powerful, while remaining intuitive. Ideal for anyone who wants to implement solutions quickly without compromising on security and scalability.

Power BI: Smarter analysis – with Copilot and new analysis features

Power BI enters the next round with Copilot for Conversational Analytics: instead of complex queries, users can chat with their data, directly in natural language. What’s particularly exciting is that the AI understands context, offers follow-up questions, and helps to uncover hidden insights. This is a game changer for industries such as the healthcare sector, for example, in controlling care management processes. There are also new features for power users: Selection Expressions for Calculation Groups enable more granular, flexible, and dynamic analysis. And Translytical Task Flows merge transactional and analytical data processes into a seamless workflow.

Copilot Studio: multi-agent intelligence meets control

Microsoft Copilot Studio is becoming the linchpin for developing company-specific AI agents. A new feature, multi-agent orchestration, allows several Copilot instances to work together in a coordinated manner, for example, to automate entire business processes. At the same time, Microsoft is making a strong statement in terms of governance and security, with extended maker controls, agent governance frameworks, and enterprise-grade security features, allowing companies to retain control over their AI applications at all times. This is particularly relevant for regulated industries such as healthcare or the financial sector. Conclusion: Copilot Studio is growing and offers everything that modern companies need for the secure and scalable use of AI.

Conclusion: The future will be AI-supported, and remain human

Whether autonomous agents in finance, intelligent forecasts in the contact center, or low-code apps with Copilot, Microsoft is taking its vision of the intelligent, networked company seriously. The focus is not only on efficiency and automation, but also on making better decisions, responding faster, and creating more room for customer focus.

Would you like to know how your company can benefit from these innovations? Then get in touch with us – our experts will advise you individually on your requirements. Get in touch now and make the most of your business applications.