Today’s digital world is becoming increasingly connected and the way customers engage with brands has changed. In an era of product and service commoditisation, companies see customer engagement and experience as levers to achieve competitive differentiation.
Customer service is integral to offering a unique and consistent experience. It also lies at the centre of providing customised and contextual interactions across service journeys in any device and channel, including field service, as well as generating company results and customer loyalty.
The Dynamics 365 Customer Services App offers a complete set of features for self-service and assisted service. With industry-leading technologies, such as machine learning, IoT and analytics, it has the amplitude and level of detail that companies need to effectively deal with the growing challenges of customer service.