The latest data from AlfaPeople’s report, Microsoft AI Solutions in Business Processes: Outlook 2025, shows that companies are gradually becoming more aware of the AI capabilities offered by Microsoft. This report provides critical insights into how companies are adopting AI tools. It highlights areas where AI is starting to make a real impact.

The awareness of Microsoft’s AI capabilities varies, with companies rating their knowledge from Not Known to Very Known.

However, the data reveals encouraging trends when examining the actual usage of AI features. Currently, 38 percent of companies use Microsoft Copilot within MS Edge Navigator. Another 27 percent use Microsoft 365 Copilot for Office and Teams. Additionally, 21 percent leverage AI Azure Services to optimize processes and workflows.

Investment plans for AI solutions in business processes

Encouragingly, companies and organizations are actively planning to invest in AI technology across various functions. According to the report, respondents are particularly focused on AI solutions to enhance Worker Productivity and Customer Service interactions. They are also interested in AI for Predictive Analytics, such as Demand Forecasting and Predictive Maintenance. Additionally, companies look to AI for process automation, document flow improvements, and data structuring to support decision-making. On the other hand, investment interest in certain areas remains lower. Fields such as Image, Voice, and Sound Processing are not currently prioritized for AI investment. Sentiment Analysis and Internal User Service Automation, including IT and HR Bots, are also lower priorities. Additionally, Pattern Identification for corporate learning is not a main focus for AI investment at this time.

Future adoption of Microsoft AI capabilities

The report highlights a clear frontrunner among Microsoft tools that companies plan to adopt in the near future: Microsoft 365 Copilot (Office/Teams), with 48 percent of companies intending to use it next year. Following closely, Copilot in Microsoft Dynamics ERP has 39 percent planning to adopt, with Microsoft Copilot in MS Edge at 35 percent, Copilot for Sales at 33 percent, and Azure AI Services at 30 percent.

Would you like to learn more about how companies are transforming their business processes with Microsoft AI? Download Microsoft AI Solutions in Business Processes: Outlook 2025 now.

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