Lene Dalsjo Bull

“The complexity of our IT has risen over the years. In our daily operations, this resulted in different work processes functioning across departments. At the same time, employees had to switch between different systems in order to handle cases. Following the implementation of Microsoft Dynamics 365 CRM and MyCare, and our collaboration with AlfaPeople, we are now fully focused on the alignment of work processes and economies of scale. In these areas, we have seen some of the greatest gains. It has meant we can continue to deliver good and increasingly improved services to our clients.”