Modern Service Management: Do you have a policy of registering cases?
The many cases that are created in a Modern Service Management solution can contain valuable business insights. The cases may, for example, reveal information holes [...]
Recipe: How to spend the least money on consultants in a Modern Service Management project
Time is, as you know, money. If there is anything that can take time and cost money in implementing a Modern Service Management solution, it's a combination of bad decisions, inefficient processes, and malpractice. Here Allan Pihl from AlfaPeople is listing eight central topics, that companies should consider in the implementation process to [...]
Is your Modern Service Management project biased?
There may be many reasons why a Modern Service Management project after completion of implementation does not meet expectations. The project manager or project members [...]
5 Important steps to succeed with Modern Service Management
Greater transparency. Higher efficiency. Measurable results. These are some of the benefits associated with implementing Modern Service Management. But if companies are to reap the [...]
Modern Service Management connects core processes across the system landscape
Information silos are one of the biggest challenges of the digital organization. With Modern Service Management, you can systematically support the inventory of manual and, [...]
