Customer Service

Highlights and news about Microsoft Business Applications, January 2025

This January, we’re spotlighting everything from AI-powered solutions in finance and order processing to intelligent tools […]

Artificial Intelligence (AI) is currently the cornerstone of the customer experience:?it is a type of technology […]

There may be many reasons why a Modern Service Management project after completion of implementation does […]

Digital Customer Experiences – A customer service is doing so much more than just handling tickets, […]

Bots are software-based, AI-powered services that via machine learning, semantic and cognitive services are able to […]