In their presentations at Microsoft Inspire 2019, Shruti Shukla (Sr. Product Marketing Manager) and Satish Thomas (Head of Product, Dynamics 365) delivered a unique perspective [...]
Artificial Intelligence (AI) is currently the cornerstone of the customer experience: it is a type of technology that attempts to emulate the learning processes of the [...]
According to the National Chamber of Commerce, online sales increased by 31.7 % in 2017, proving that the experience of shopping online is an attractive way of acquiring [...]
There may be many reasons why a Modern Service Management project after completion of implementation does not meet expectations. The project manager or project members [...]
A customer service is doing so much more than just handling tickets, open new accounts. Customer service needs to be able to answer questions on [...]
Bots are software-based, AI-powered services that via machine learning, semantic and cognitive services are able to respond to customer requests either via text or voice [...]
