The term “cash collection” is not commonly used in everyday language. However, if you use the term “debt collection”, everyone will quickly realize what you’re talking about. Some may have personal experience from either side of the process and may be currently seeing their life flash before their eyes.
Wherever payment is involved, arrears billing and cash collection are part of the process. Microsoft Dynamics 365 for Operations offers a number of functions when it comes to cash collection. As well as the previous options of defining one or more arrears billing processes or calculating interest, you now have the chance to define “debtor pools”. These debtor pools serve to group customers in accordance with defined criteria. This grouping can be carried out by sales area or responsible editor, for example.
Here is an excerpt of the available criteria that shows how filter elements can be taken from various areas of Microsoft Dynamics 365 for Operations: