The term “cash collection” is not commonly used in everyday language. However, if you use the term “debt collection”, everyone will quickly realize what you’re talking about. Some may have personal experience from either side of the process and may be currently seeing their life flash before their eyes.

Wherever payment is involved, arrears billing and cash collection are part of the process. Microsoft Dynamics 365 for Operations offers a number of functions when it comes to cash collection. As well as the previous options of defining one or more arrears billing processes or calculating interest, you now have the chance to define “debtor pools”. These debtor pools serve to group customers in accordance with defined criteria. This grouping can be carried out by sales area or responsible editor, for example.

Here is an excerpt of the available criteria that shows how filter elements can be taken from various areas of Microsoft Dynamics 365 for Operations:

Cash Collection with Microsoft Dynamics 365 for Operations

However, it’s also possible to select criteria used in payment deadline definition.

Cash Collection with Microsoft Dynamics 365 for Operations Cash Collection with Microsoft Dynamics 365 for Operations

Debtor credit and cash collection workspace

In the Microsoft Dynamics 365 for Operations debtor credit and cash collection workspace, all information is brought together in one form:

Cash Collection with Microsoft Dynamics 365 for Operations

In the graph to the right, all relevant statuses are displayed. These statuses are automatically updated in Microsoft Dynamics 365 for Operations. Take the following process as an example:

If a customer does not settle their debt within the agreed deadline, the status in Microsoft Dynamics 365 for Operations will be changed to “payment not made”.

The information in the graphs can be activated and deactivated depending on your needs. This can be set to change depending on who is using Microsoft Dynamics 365 for Operations and what scope is required for the relevant information.

Cash Collection with Microsoft Dynamics 365 for Operations

With just one click on the selected area, the Dynamics 365 user is provided with the details they want:

Cash Collection with Microsoft Dynamics 365 for Operations

Another function available to the Microsoft Dynamics 365 for Operations user is a practical filter that can be used to filter individual customers:

Cash Collection with Microsoft Dynamics 365 for Operations

If you move the column to the right, you will be shown additional useful evaluations:

Cash Collection with Microsoft Dynamics 365 for Operations

If this is still not enough, you can move the column further to the right. You will then be shown even more of the cash collection functions that Microsoft Dynamics 365 for Operations has to offer:

Cash Collection with Microsoft Dynamics 365 for Operations

And finally, you can also define and personalize your activities. Thanks to the Microsoft Dynamics 365 for Operations common data models, you have the option of synchronizing your activities with your Outlook client:

Cash Collection with Microsoft Dynamics 365 for Operations

This makes it possible to manage all cash collection activities in Microsoft Dynamics 365 for Operations from one screen. Naturally, this comes with the considerable benefit of making your customer service department’s work easier and simpler.

We hope we’ve been able to give you an insight into this topic, as well as the relevant features available in Microsoft Dynamics 365 for Operations.

Have we piqued your interest? Would you like to find out more about cash collection? Don’t hesitate to get in touch with us, we’re always happy to help.

Senior Dynamics AX and Dynamics 365 for Operations Consultant at AlfaPeople