Create chatbots, easily and quickly, to transform your business
Automating customer service is a key step for companies to modernize and provide excellent experiences to their target audiences. With Microsoft Power Virtual Agents, based on a low-code and no-code development concept, the creation of personalized chatbots becomes quick, economical and uncomplicated.
Microsoft Power Virtual Agents enables your company to easily create personalized chatbots, also known as customer service robots. With Artificial Intelligence (AI), you can respond to requests from both clients and employees, providing responses ranging from simple texts and common questions, to the solution of problems that require complex conversations.
Being based on a low-code and no-code development concept, Microsoft Power Virtual Agents allows anyone in the company to quickly and uncomplicatedly create chatbots for customer service or improvement to internal processes. This is easily done by using automation, AI, and the collaborative Power Virtual Agent interface. It is a low cost, high ROI (Return on Investment) investment, as it is possible to automate the company’s processes without hiring a programmer.
The advanced features of Microsoft Power Virtual Agents allow bots to interact with customers and employees in several languages, and to work on websites, intranets, cell phones, tablets, social networks, and any other channel in which your company is solving demands, requests and problems.
With the AI integrated on Microsoft Power Virtual Agents, it is possible to optimize the chatbots created, making them capable of solving several types of requests. Therefore, the team and managers can monitor conversations in real time, to obtain insights, promote improvements in bots, and even apply corrective measures during a conversation with customers and employees.
All chatbots created through Microsoft Power Virtual Agents can be easily integrated with other company’s solutions, which makes them robust and equipped with the necessary information to perfectly perform their role, generating value to the company.
Microsoft Power Virtual Agents is based on a low-code and no-code development concept. In addition, it has advanced AI features and a collaborative graphical interface, which makes it easy to create robust, modern, and humanized chatbots, quickly and at a lower cost.
Microsoft Power Virtual Agents is intended for all businesses and industries,
as well as all sectors from the market.
Power Virtual Agents is an AI-driven chatbot tool from Microsoft that allows users to create intelligent chatbots without programming skills. These chatbots can provide automated answers to frequently asked questions, support customers, optimize internal processes, and integrate with other Microsoft services such as Dynamics 365 and Microsoft Teams to improve user interaction.
Power Virtual Agents offers numerous benefits, including automating customer service, reducing the load on support teams, and improving customer satisfaction. With these chatbots, businesses can provide 24/7 customer support, answer frequently asked questions, and handle complex inquiries more efficiently. Additionally, Power Virtual Agents seamlessly integrates with existing systems such as Dynamics 365, Microsoft Teams, and other Microsoft tools to increase operational efficiency.
Power Virtual Agents operates through an intuitive user interface that enables non-developers to create chatbots. You can define conversations, questions, answers, and actions the bot should perform. The bot can respond to various triggers, such as when a user asks questions or exhibits a particular behavior. Additionally, Power Virtual Agents uses AI and machine learning to provide context-based responses and improve over time.
Yes, Power Virtual Agents integrates seamlessly with Dynamics 365. With this integration, chatbots can access data from Dynamics 365 Finance, Supply Chain Management, Business Central, CRM, and other Dynamics 365 applications. For example, a chatbot can retrieve customer data, create support tickets, or process orders directly in the Dynamics 365 system, significantly enhancing efficiency and customer service.
With Power Virtual Agents, various tasks can be automated, including answering frequently asked questions, handling customer inquiries, creating support tickets, scheduling appointments, and processing orders. Chatbots can also interact with internal processes such as HR, IT support, or product information, making them useful for customer service internal communication and process optimization.
No, Power Virtual Agents is designed for users without programming skills to create powerful chatbots. The platform offers an easy-to-use drag-and-drop interface, making it simple to configure conversations and bot behavior. However, advanced users can integrate custom functions and workflows through Power Automate or Azure Bot Services.
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