Customer Service Is the New Growth Engine — And Microsoft Is Ready

How Dynamics 365 Contact Center and Copilot Agents Change the CX Equation

Customer expectations have shifted, and customer service is no longer a back-office function or cost center. It’s a critical driver of growth, trust, and differentiation.

Join Microsoft and AlfaPeople for a practical discussion on how Dynamics 365 Contact Center is redefining modern customer service. We’ll explore how autonomous Copilot Agents, unified cloud telephony, and built-in AI capabilities help organizations deliver faster, more consistent, and more memorable service experiences across voice and digital channels.

Why Attend

In 45 minutes, you’ll see how Microsoft’s contact center platform is evolving into a unified customer experience engine. Learn how organizations use Copilot Agents to handle routine interactions, reduce friction, protect sensitive data, and free service teams to focus on higher-value customer moments.

You’ll walk away with a clearer understanding of:

• Why customer service has become a competitive differentiator
• Where Microsoft now fits in the CCaaS landscape
• How to modernize service without adding complexity

Event Details:

• Duration: 45 minutes
• Date: January 27, 2026
• Time: 1:00 PM EST

Speakers

Reserve Your Spot

Don’t miss your chance to see how Microsoft is raising the bar for customer service. Register now to explore what’s possible with the next generation of Dynamics 365 Contact Center.