Retail

Drive seamless, unified commerce
across channels

Retail businesses face new challenges as customers expect
flexible and easy transactions across all channels:

E-commerce accelerated under Covid-19, meaning that retail businesses simply cannot survive without an online option.

Lack of resources and fewer employees, along with the need for an omnichannel approach creates a perfect storm of new and increasing demands on retail businesses.

Retail businesses will find it difficult to lure customers back into physical shops. This makes having an e-commerce module essential.

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Today’s customers demand better retail experiences.

The bar has been raised, and customers are not afraid to go somewhere else if they don’t like the experience. Many retailers are having difficulty delivering the type of sales and service that reflect the quality of their products because they lack customer insight and data.
It’s no longer only about what you sell. It’s also about how you sell it.

Microsoft Dynamics 365 provides businesses in the retail industry comprehensive CRM and ERP solutions for mobility, flexibility and improved control over your commerce, enabling you to provide a better experience to your customers.

From the delivery of cross-channel incentives to full insight into your company’s financial performance, Dynamics 365 is your ticket to the digital age.

Why Microsoft Dynamics 365 for Retail?

For truly ambitious retailers, Microsoft Dynamics 365 is one of the best retail CRM and ERP solutions on the market, with unrivaled integration with Microsoft’s business tools and the secure, affordable and agile Microsoft Azure cloud services. Among the benefits of Dynamics 365 are its powerful reporting and retail analytics tools which draw on the solution’s centralized database of product and customer information.

Shorter time-to-market

No need for heavy integration. E-commerce and point-of-sale commerce are integrated in Microsoft Dynamics 365 Commerce, giving you a shorter time-to-market when it comes to rolling out new products or new prices across all channels. It also enables retail businesses without an e-commerce portal to quickly attach a webshop to their existing operation.

Improved customer experience

Meet your customers where they are. Microsoft Dynamics 365 Commerce provides the ability to adopt an omnichannel approach to selling your products to your customers. Dynamics 365 is ready for omnichannel right out of the box, giving you the possibility to implement – along with many other benefits – product availability across channels, click and collect-services and wishlist functionality.

Powerful insights

Gain the ability to collect data on customers and markets. Customer-facing organizations cannot expect to stay relevant without an integrated, centralized database of customer and market information. Microsoft Dynamics 365 Commerce consists of state-of-the-art tools and functions that inform your strategies and processes, set smarter KPIs and in the end provide a better customer experience.

Microsoft Dynamics 365 is one of the market’s best retail CRM and ERP solutions, with unparalleled integration with Microsoft’s business tools and the secure, affordable and agile Microsoft Azure cloud services. Dynamics 365’s powerful reporting and retail analytics tools, which draw on the solution’s centralised database of product and customer information, are among its many advantages.