The customer experience is at the core of the digital transformation ambitions of all organizations. To compete in today's marketplace, organizations must create meaningful personal [...]
According to the National Chamber of Commerce, online sales increased by 31.7 % in 2017, proving that the experience of shopping online is an attractive way of acquiring [...]
In today's highly competitive market, companies need to look for a differentiating factor based on the relationship they have with their customers, generating trust from [...]
Bots are software-based, AI-powered services that via machine learning, semantic and cognitive services are able to respond to customer requests either via text or voice [...]
