Copilot

Building a Support Strategy for Microsoft Dynamics 365: Goals and Best Practices

Implementing Microsoft Dynamics 365 is an important milestone. But building a long-term support strategy is what […]

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Building a Support Strategy for Microsoft Dynamics 365: Goals and Best Practices

Copilot

What You Can Learn from a Real Dynamics 365 Contact Center Case
AlfaPeople Global
Jul 17, 2025

What You Can Learn from a Real Dynamics 365 Contact Center Case

Modernizing customer service is no longer a nice-to-have – it’s a business necessity. One global company […]

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How Generative AI Is Transforming Contact Centers
AlfaPeople
Jul 02, 2025

How Generative AI Is Transforming Contact Centers

Contact centers are undergoing one of the most dramatic transformations in years, and generative AI is […]

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Microsoft Copilot for SMBs: A Practical Guide
AlfaPeople
Jun 26, 2025

Microsoft Copilot for SMBs: A Practical Guide

Artificial intelligence is transforming the way businesses operate — and Microsoft Copilot is at the center […]

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How Artificial Intelligence Is Empowering SMBs
AlfaPeople Global
May 16, 2025

How Artificial Intelligence Is Empowering SMBs

Artificial intelligence for SMBs is no longer a futuristic concept — it’s a competitive necessity. According […]

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How AI and Microsoft Copilot Are Revolutionizing Customer Service in Contact Centers
AlfaPeople Global
Oct 21, 2024

How AI and Microsoft Copilot Are Revolutionizing Customer Service in Contact Centers

The modern contact center is no longer just a hub for managing customer inquiries—it has evolved […]

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