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Speeding up the digital transformation process in this new normal. The strategic importance of a technological ally in the time of COVID.

2020-08-14T08:15:32-05:00August 14th, 2020|

Deep developments in trade, negotiation, investments, among others, have given rise to what we know today as globalization. In this context, countries, institutions and people who are not prepared to assume the process of globalization and world interrelation will find themselves in less competitive conditions every day, which will directly damage their ability to survive. [...]

How can Dynamics 365 Field Service help standardize and manage technical assistance processes?

2020-06-26T09:26:06-05:00June 26th, 2020|

Field Service is a personal channel that requires high involvement with the customer and is one of the most responsible for building or breaking a relationship between companies and consumers. In this post, we will show that standardization and process management are fundamental to the quality of the service offered and that field service teams [...]

Customer Service: How to delegate the dullest tasks to artificial intelligence

2020-07-15T09:07:20-05:00July 17th, 2019|

Artificial Intelligence (AI) is currently the cornerstone of the customer experience: it is a type of technology that attempts to emulate the learning processes of the human mind. The main advantages of incorporating AI into companies are the automation of tasks, management and the analysis of customer information collected through their engagement in different media, as [...]

Successful customer service requires a meticulous customer experience model

2020-06-26T10:38:28-05:00February 19th, 2019|

Customer experience has never been so complex. And it’s not you who leverages control over this important service and branding aspect of your business, rather it’s your customers. How did the tables turn? One place to look is the Internet and social media. Whereas once a customer’s experience was only transmitted to friends and relatives, [...]

Improve customer experience and service through technology

2020-07-15T08:28:52-05:00November 5th, 2018|

According to the National Chamber of Commerce, online sales increased by 31.7 % in 2017, proving that the experience of shopping online is an attractive way of acquiring products. However, most customer services have difficulties due to internal bureaucracy, leading to unsatisfied users. Automation and AI to Improve the Flow of Information One solution available is to increase the use of technology to improve and streamline service [...]

Received a Negative Comment? Use it for Your Customer Service Strategy

2020-06-26T10:34:08-05:00November 1st, 2018|

A couple of days ago, we held a webinar on Microsoft Dynamics 365 Customer Service. It was posted on our LinkedIn profile and I received a negative comment. I don’t want to bore you with the details, so I’ll just say that this person was upset with me for [...]

Multi-Channel Complaints = Omni-Channel Customer Service

2020-06-26T09:40:51-05:00August 9th, 2018|

In today's highly competitive market, companies need to look for a differentiating factor based on the relationship they have with their customers, generating trust from the first contact with the brand, during the purchasing process and then in subsequent purchases. Timely and efficient customer service is a must, especially when situations of conflict or non-compliance [...]

How to deliver the ultimate retail customer experience (every time)

2020-07-17T10:57:57-05:00May 21st, 2018|

Guaranteeing a fully integrated retail customer experience — every time — is not easy. However, with a focused team effort and powerful retail system solution, you can delight your customers and turn them into word-of-mouth brand promoters. Get to know your customers If you know what your customers expect, from the moment they land on [...]

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