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How can Dynamics 365 Field Service help standardize and manage technical assistance processes?

2020-06-26T09:26:13-05:00June 26th, 2020|

Field Service is a personal channel that requires high involvement with the customer and is one of the most responsible for building or breaking a relationship between companies and consumers. In this post, we will show that standardization and process management are fundamental to the quality of the service offered and that field service teams [...]

The role of Field Service in Dynamics 365

2020-06-26T11:29:24-05:00March 14th, 2017|

Overview With the official release of Dynamics 365 in November 2016, Microsoft took a leap forward covering popular business processes that, up to that point, were only possible through third-party verticalized solutions. One of those processes is Field Service, which contemplates everything necessary to manage a mobile workforce that delivers products and services at [...]