Customer Service | Alfapeople US

Interview with Edgar Gómez

IT Manager of Nexsys Dynamics AX and CRM

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Interview with Edgar Gómez

Customer Service

Microsoft Dynamics 365 Customer Insights: A holistic approach to stop customers from abandoning you
AlfaPeople
Jul 24, 2019

Microsoft Dynamics 365 Customer Insights: A holistic approach to stop customers from abandoning you

In their presentations at Microsoft Inspire 2019, Shruti Shukla (Sr. Product Marketing Manager) and Satish Thomas […]

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Customer Service: How to delegate the dullest tasks to artificial intelligence
AlfaPeople
Jul 17, 2019

Customer Service: How to delegate the dullest tasks to artificial intelligence

Artificial Intelligence (AI) is currently the cornerstone of the customer experience:?it is a type of technology […]

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Improve customer experience and service through technology
AlfaPeople
Nov 05, 2018

Improve customer experience and service through technology

According to the National Chamber of Commerce,?online sales increased by 31.7 % in?2017,?proving that the experience […]

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Is your Modern Service Management project biased?
AlfaPeople
Jun 11, 2018

Is your Modern Service Management project biased?

There may be many reasons why a Modern Service Management project after completion of implementation does […]

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Create world-class digital customer experiences
AlfaPeople
Feb 19, 2018

Create world-class digital customer experiences

A customer service is doing so much more than just handling tickets, open new accounts. Customer […]

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Send in the Bots
AlfaPeople
Dec 21, 2017

Send in the Bots

Bots are software-based, AI-powered services that via machine learning, semantic and cognitive services are able to […]

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